Janet Cervantes
Summary
Detail-oriented Transaction Processing Analyst with over 3 years of experience in high-volume financial processing, data analysis, and compliance within major banking institutions. Proven track record of reducing transaction errors, managing risk, and collaborating across teams to drive operational efficiency.
Overview
10
10
years of professional experience
Work History
Transaction Processing Analyst
JPMorgan Chase lockbox
Lewisville
06.2024 - Current
- Process high-volume financial transactions efficiently using advanced software tools to meet strict daily productivity targets.
- Implemented quality control measures that successfully reduced processing errors and enhanced service delivery.
- Manage operational risk by proactively identifying potential fraudulent activities and escalating concerns.
- Collaborate with cross-functional teams to swiftly resolve complex transaction discrepancies.
- Maintain detailed, up-to-date documentation of processing procedures while adhering to strict confidentiality and data-safeguarding protocols.
- High-volume financial transactions with strict attention to detail, ensuring full compliance with corporate policies.
- Utilized rapid and accurate data entry skills to document, verify, and input financial statements.
- Managed secure lockbox operations while maintaining absolute data confidentiality.
Sales Assistant
Royal Gold and Silver
Dallas
10.2022 - 05.2023
- Educated customers on product features, value, and benefits to drive retail sales.
- Resolved customer inquiries and complaints promptly to foster long-term brand loyalty.
- Managed merchandise displays and maintained an organized storefront environment to optimize product visibility.
Packing Lead
Epi Warehouse
Carrollton
06.2016 - 09.2020
- Led day-to-day warehouse packing operations, managing team productivity and efficiency.
- Maintained a strong sense of personal accountability to ensure safety and operational targets were met.
Education
High School Diploma -
RL Turner High School
Carrollton, TX06-2016
Skills
- High-Volume Transaction Processing
- Secure Lockbox Management
- Documentation & Compliance
- Quality Control
- Risk Management & Fraud Detection
- Advanced Data Entry
- Cross-Functional Collaboration
- Complex Problem Solving
- Document Handling
Languages
- Spanish
- English, Fluent
- Spanish, Native/Bilingual
Timeline
Transaction Processing Analyst
JPMorgan Chase lockbox
06.2024 - Current
Sales Assistant
Royal Gold and Silver
10.2022 - 05.2023
Packing Lead
Epi Warehouse
06.2016 - 09.2020
High School Diploma -
RL Turner High School