Summary
Overview
Work History
Education
Skills
Timeline
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Nia Tyler-Sutton

Bear,DE

Summary

Qualified transaction processor trained in financial processes and recordkeeping. Demonstrates attention to detail and problem-solving abilities spotting and resolving discrepancies. Focused on completing accurate and timely work. Reliable Financial professional offering 4 years handling complex transactions in fast-paced settings. Personable and detail-oriented with commitment to accuracy and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Transaction Processing Analyst

JP Morgan Chase
Newark, DE
12.2021 - Current
  • Reconciled documentation of file to provide accurate transfer of funds.
  • Received requests to process financial transactions such as wires, checking and transfers among multiple accounts.
  • Created client files in excel systems to track transactions and create client base.
  • Processed verification of deposit accounts before performing transaction.

Credit Collections

Bank of America
Newark, DE
10.2019 - 08.2020
  • Consistently able to meet financial targets by balancing risk and reward
  • Keep unit profitable by making accurate decisions and diligently pursuing delinquent accounts
  • Background includes working with both individual and business customers
  • Report preparation Collections management Complaint resolution
  • Risk assessment Data analysis Mortgage Collections
  • Customer Service/ Client Care, Identified risk factors of individual customers through in-depth review of credit histories and financial statements.

Client Care Associate

Bank of America
Newark, Delaware
09.2021 - 10.2021
  • Task force that job assigned team to
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
  • Completed inquiries and followed up with customers to share findings and offer solutions
  • Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Mortgage Collector

Bank of America
Newark, DE
03.2020 - 09.2021
  • Optimized approaches based on knowledge of customer backgrounds and current financial means
  • Negotiated credit extensions when necessary
  • Consulted compassionately with customers to understand reasons for delinquency and develop collaborative payment solutions
  • Educated customers about the terms of contracts and payment requirements.

Education

Bachelor's - Mass Communications/ Marketing

Delaware State University
Dover, DE
03.2018

Skills

  • Past Due Procedures
  • Complex Transaction Processing
  • Spreadsheet Tracking
  • Customer Loyalty

Timeline

Transaction Processing Analyst

JP Morgan Chase
12.2021 - Current

Client Care Associate

Bank of America
09.2021 - 10.2021

Mortgage Collector

Bank of America
03.2020 - 09.2021

Credit Collections

Bank of America
10.2019 - 08.2020

Bachelor's - Mass Communications/ Marketing

Delaware State University

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Nia Tyler-Sutton