Janet Chestang
McIntosh ,AL
Summary
Dynamic and results-oriented professional with extensive experience in accounts receivable management and financial recordkeeping, notably at Providence Health & Services. Excelled in streamlining billing processes and enhancing revenue recovery, demonstrating exceptional attention to detail and relationship-building skills. Proficient in accounting software and known for a proactive approach to resolving complex billing issues and improving cash flow.
Overview
25
25
years of professional experience
Work History
Account Clerk
PBS - Physician Billing Services
06.1998 - 06.2010
- Provided clerical support to department, such as filing, copying and restocking supplies.
- Maintained compliance with all established guidelines and legal requirements.
- Implemented innovative filing systems that significantly improved document retrieval time and efficiency.
- Reported financial data and updated financial records in ledgers and journals.
- Applied mathematical abilities to calculate and check figures in accounting systems.
Account Receivables Clerk
Saads Health Care
12.1999 - 06.2002
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Responded to inbound inquiries regarding accounts and payments.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
- Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.
- Expedited revenue collection by consistently meeting deadlines for generating accurate monthly statements and timely invoice submissions.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Handled day-to-day accounting processes to drive financial accuracy.
- Entered figures using 10-key calculator to compute data quickly.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
Medicare Secondary Billing
Providence Health & Services
06.1987 - 06.1999
- Implemented effective collection strategies that resulted in increased payments from delinquent accounts.
- Maintained up-to-date knowledge of changing Medicare regulations and guidelines, ensuring accurate and compliant billing practices.
- Trained new staff members on Medicare billing procedures and best practices, improving team efficiency.
- Improved cash flow by negotiating payment plans with patients experiencing financial difficulties related to their Medicare coverage.
- Collaborated with healthcare providers to obtain necessary documentation for accurate Medicare billing.
- Increased revenue recovery through diligent follow-up on outstanding Medicare claims and appeals.
- Developed customized reports for management review, providing insight into trends affecting the organization''s financial performance.
Medicaid Billing Specialist
Providence Health & Services
06.1985 - 06.1998
- Developed strong working relationships with Medicaid representatives, facilitating smooth communication and expedited problem resolution.
- Conducted comprehensive research to resolve complex billing issues, securing proper payment for services rendered.
- Collaborated with healthcare providers to obtain necessary documentation for accurate billing and reimbursement.
- Increased revenue recovery with timely follow-up on outstanding claims and appeals.
- Assisted in training new team members, sharing expertise on efficient Medicaid billing processes.
Insurance Verification Specialist
Providence Health & Services
08.1989 - 10.1991
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
Education
Associate Degree - Physician Assistant
Capps College
Mobile, AL05.2013
General Academics - General Studies
Cf Vigor High School
Prichard, AL05.1978
Skills
- Administrative Skills
- Accounting Software Proficiency
- Accounts receivable management
- Due diligence
- Expertise in Software
- Proficient in Software
- Attention to Detail
- Critical Thinking
- Bill Payment and Recordkeeping
- Proactive and Self-Motivated
- Accounts Receivable
- Relationship Building
- Customer Relations
- Financial records and reporting
- Cash Management
- Data Entry
- Record Reconciliation
- Data Entry and 10-Key
- Financial Recordkeeping
- Financial Management
- Information gathering and analysis
- Quickbooks
- Bookkeeping Support
- Fiscal budgeting knowledge
13,000 keystrokes per minute
Timeline
Account Receivables Clerk
Saads Health Care
12.1999 - 06.2002
Account Clerk
PBS - Physician Billing Services
06.1998 - 06.2010
Insurance Verification Specialist
Providence Health & Services
08.1989 - 10.1991
Medicare Secondary Billing
Providence Health & Services
06.1987 - 06.1999
Medicaid Billing Specialist
Providence Health & Services
06.1985 - 06.1998
Associate Degree - Physician Assistant
Capps College
General Academics - General Studies
Cf Vigor High School
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