Summary
Overview
Work History
Education
Skills
Timeline
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Jaquea Leggett

McIntosh ,AL

Summary

Proven professional with a track record of optimizing healthcare access at USA Healthcare, enhancing patient experience through effective coordination and customer service. Skilled in healthcare systems navigation and demonstrating exceptional multitasking abilities. Achieved significant improvements in departmental productivity and patient care coordination, embodying a results-driven approach with a focus on HIPAA compliance and documentation accuracy.

Overview

6
6
years of professional experience

Work History

Access Care Representative

USA Healthcare
04.2022 - Current
  • Optimized resource utilization through effective coordination of medical equipment, supplies, and facility access for patients and providers.
  • Provided outstanding and professional customer service to promote positive patient experience.
  • Increased departmental productivity through timely completion of administrative tasks, such as filing, data entry, and documentation management.
  • Streamlined communication between healthcare providers and patients for improved care coordination.
  • Supported efficient billing processes by accurately updating patient records and insurance information.
  • Collected and posted co-payments and explained patient financial responsibility to patients and family.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Greeted and assisted patients with check-in procedures.
  • Followed document protocols to safeguard confidentiality of patient records.

Customer Service Representative

Afni Inc, Verizon
12.2021 - 02.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Answered constant flow of customer calls with minimal wait times.

Administrative Officer

American Family Care, Inc
08.2018 - 12.2020
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Administrator

West Mobile Medical
01.2018 - 05.2018
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

Education

Associate of Science - Physical Therapy Assistance

Bishop State Community College
Mobile, AL
05.2026

Associate of Science - Health Administration

Fortis
Mobile, AL
11.2017

Skills

  • Patient confidentiality
  • Healthcare systems navigation
  • Documentation accuracy
  • Insurance Verification
  • Appointment Scheduling
  • Medical terminology knowledge
  • Customer Service
  • Money Handling
  • Patient check-in
  • Registration and Admissions
  • Phone and Email Etiquette
  • Patient Registration
  • Payment Processing
  • Multitasking and Organization
  • HIPAA Compliance
  • Data entry proficiency

Timeline

Access Care Representative

USA Healthcare
04.2022 - Current

Customer Service Representative

Afni Inc, Verizon
12.2021 - 02.2022

Administrative Officer

American Family Care, Inc
08.2018 - 12.2020

Administrator

West Mobile Medical
01.2018 - 05.2018

Associate of Science - Physical Therapy Assistance

Bishop State Community College

Associate of Science - Health Administration

Fortis

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