Hi, I’m
Sara Ann Elbakhchouch
Binghamton,NY
Summary
Results-oriented Access Care Representative with a strong understanding of HIPAA regulations and a deep commitment to safeguarding patient privacy. Demonstrated success in accurate data entry and ensuring the accuracy of patient accounts. Exceptional at cultivating positive relationships with patients and delivering prompt responses. Proficient in data entry and knowledgeable in navigating healthcare systems for efficient and effective service delivery.
Overview
7
years of professional experience
Work History
United Health ServicesJohnson City, NY
Access Care Representative
03.2023 - 07.2024
Job overview
- Monitored customer accounts on a regular basis, making sure all necessary documents are up-to-date
- Developed an understanding of HIPAA regulations in order to protect patient privacy during interactions with customers
- Maintained a high level of accuracy when entering data into the system ensuring all information is correct
- Developed relationships with customers by providing timely responses and updates regarding their requests
Hinman, Howard & Kattell, LLPBinghamton, NY
Legal Assistant/Paralegal
02.2022 - 08.2022
Job overview
- Answered phones and provided customer service to clients regarding their inquiries or concerns
- Maintained confidential client files and other sensitive information with discretion and professionalism
- Provided administrative support to attorneys in a fast-paced legal environment, including filing and organizing documents, drafting correspondence, scheduling appointments, and managing calendars
- Developed and maintained positive relationships with clients and legal staff
C.R. Fletcher AssociatesJohnson City, NY
Patient Service Representative
01.2022 - 02.2022
Job overview
- Ensured that personal protective equipment was worn at all times while performing tests on patients with suspected cases of COVID-19 infection
- Demonstrated strong organizational skills by maintaining an efficient workflow throughout the entire process from specimen collection through reporting results
- Communicated effectively with colleagues, supervisors, and other stakeholders involved in managing the day to day operations of a Covid Testing Center
- Ensured accuracy of all data entered into the electronic health record system
Binghamton UniversityVestal, NY
Administrative Assistant
07.2019 - 05.2020
Job overview
- Maintained files and filing, keeping sensitive information confidential
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint
- Served as primary point of contact for facilitating operational and administrative inquiries
SUNY BROOME COMMUNITY COLLEGEBinghamton, NY
Administrative Assistant
09.2017 - 08.2019
Job overview
- Performed office support tasks such as filing, copying and collating materials with accuracy
- Assist students with academic related questions and incorporate texts needed for their required academic research
- Provide reception services such as Answer phone calls from parents, students, and faculty
- As well as direct phone calls to the appropriate parties
Education
Binghamton UniversityVestal, NY
Bachelor's degree from Creative writing and global culture
05.2021
SUNY Broome Community CollegeBinghamton, NY
Associate's degree from Individual studies
05.2019
Skills
- Patient confidentiality
- Documentation accuracy
- Healthcare systems navigation
- Data entry proficiency
- Cross-functional coordination
- Customer service
- Team collaboration
- Multitasking and organization
- Team leadership
- HIPAA compliance
- Customer follow-up
- Verbal and written communication
- Electronic health records
- Registration and admissions
- Phone and email etiquette
- Data entry
- Conflict resolution
- Policy understanding
- Information collection
- Records maintenance
- Statistical data management
Timeline
Access Care Representative
United Health Services
03.2023 - 07.2024
Legal Assistant/Paralegal
Hinman, Howard & Kattell, LLP
02.2022 - 08.2022
Patient Service Representative
C.R. Fletcher Associates
01.2022 - 02.2022
Administrative Assistant
Binghamton University
07.2019 - 05.2020
Administrative Assistant
SUNY BROOME COMMUNITY COLLEGE
09.2017 - 08.2019
Binghamton University
Bachelor's degree from Creative writing and global culture
SUNY Broome Community College
Associate's degree from Individual studies
Similar Profiles
Tameka HarrisTameka Harris
Sr. Customer Service Representative at United Health ServicesSr. Customer Service Representative at United Health Services
Tameka HarrisTameka Harris
Sr. Customer Service Representative (Remote) at United Health ServicesSr. Customer Service Representative (Remote) at United Health Services
Nicole WeaverNicole Weaver
Registered Nurse at United Health ServicesRegistered Nurse at United Health Services