Courtney Stone
Binghamton,NY
Overview
4
4
years of professional experience
Work History
Access Care Representative
United Health Services Hospitals
Vestal MOB Plant Operations
08.2019 - Current
- Screened and referred incoming phone calls and clinic visitors to confirm accurate, timely and positive clinic communication, facilitation and presentation.
- Provided outstanding and professional customer service to promote positive patient experience.
- Schedule TCM, Pre-op, Office visits, Medicare annual wellness, Procedures and Yearly PH appointments.
- Follow HIPAA regulations while providing exceptional customer service to patients and family members.
- Collected insurance information and explained patient financial responsibility to patients and family while creating patients hospital accounts.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Education
High School Diploma -
Windsor Central High School
Windsor, NY06.2015
Skills
- Insurance Verification
- Customer Service
- Appointment Scheduling
- Problem-Solving
- HIPAA Compliance
- Post-Discharge Care Coordination
- Medical Terminology
- Phone and Email Etiquette
- Scheduling Procedures (Vasectomy consults)
- Patient Education
Timeline
Access Care Representative
United Health Services Hospitals
08.2019 - Current
High School Diploma -
Windsor Central High School