Courtney Stone
Binghamton,NY
Overview
4
4
years of professional experience
Work History
Access Care Representative
United Health Services Hospitals
08.2019 - Current
- Screened and referred incoming phone calls and clinic visitors to confirm accurate, timely and positive clinic communication, facilitation and presentation.
- Provided outstanding and professional customer service to promote positive patient experience.
- Schedule TCM, Pre-op, Office visits, Medicare annual wellness, Procedures and Yearly PH appointments.
- Follow HIPAA regulations while providing exceptional customer service to patients and family members.
- Collected insurance information and explained patient financial responsibility to patients and family while creating patients hospital accounts.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Education
High School Diploma -
Windsor Central High School
Windsor, NY06.2015
Skills
- Insurance Verification
- Customer Service
- Appointment Scheduling
- Problem-Solving
- HIPAA Compliance
- Post-Discharge Care Coordination
- Medical Terminology
- Phone and Email Etiquette
- Scheduling Procedures (Vasectomy consults)
- Patient Education
Timeline
Access Care Representative
United Health Services Hospitals
08.2019 - Current
High School Diploma -
Windsor Central High School
Similar Profiles
Grant AntolineGrant Antoline
Interim Director of Performance Improvement & Risk at United Health Services HospitalsInterim Director of Performance Improvement & Risk at United Health Services Hospitals
Ryan WilsonRyan Wilson
Emergency Room Registered Nurse at United Health Services HospitalsEmergency Room Registered Nurse at United Health Services Hospitals
Adrianna PotenzinoAdrianna Potenzino
Registered Staff Nurse, Behavioral Health at United Health Services HospitalsRegistered Staff Nurse, Behavioral Health at United Health Services Hospitals
CRYSTAL LEWISCRYSTAL LEWIS
Interim GI Nurse Manager at United Health Services HospitalsInterim GI Nurse Manager at United Health Services Hospitals
Shannon McCormickShannon McCormick
Secondary Mathematics Teacher at Binghamton City School DistrictSecondary Mathematics Teacher at Binghamton City School District