JANET Coffey

• Assisted patients in understanding the details of their bills, including deductibles and co-pays.
• Worked closely with insurance companies to ensure accurate reimbursement for services rendered.
• Monitored changes in federal, state, and local regulations affecting Medicare and Medicaid reimbursements.
• Collaborated with hospital staff members to resolve complex billing issues.
• Prepared detailed invoices for uninsured patients according to state laws.
• Provided assistance in resolving coding errors that resulted in inaccurate billings.
• Counseled patients on financial obligations associated with their medical care.
• Provided clear explanations of billing policies and procedures to both internal and external customers.
• Reviewed accounts receivable reports to identify delinquent payments from insurance companies or patients.
• Developed rapport with patients to discuss sensitive financial matters in a professional manner.
• Documented all interactions with patients regarding billing issues in a timely manner.
• Performed follow up calls to collect outstanding balances from patients who were unable to make payments at time of service.
• Processed credit card payments accurately and securely.
• Coordinated the transfer of unpaid patient balances between departments within the hospital system.
• Participated in training programs designed to improve customer service skills related to billing processes.
• Analyzed patient account data and determined payment plans based on individual needs.
• Maintained knowledge of current health care regulations related to billing practices.
• Researched discrepancies between charges and payments received from insurance companies or other sources.
• Explained policies, procedures and services to patients.
• Collaborated with clinical and administrative staff to meet patient needs.
• Instructed patients on policies and required actions for different types of appointments and procedures.
• Verified patients' insurance and payment methods during admissions or check-in processes.
• Obtained informed consent and payment documentation from patients and filed in system.
• Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
• Screened patients for eligibility for state, local and federal assistance programs.

• Transported my child to doctor appointments and other errands using wheelchair accessible vehicles.
• I assisted my child with activities of daily living, such as bathing, dressing, and grooming.
• Observed changes in behavior or physical condition that may require medical attention, and reported them promptly to her care team.
• Monitored vital signs, including blood pressure, temperature, pulse rate, glucose, and keto levels.
• Helped maintain the safety of tmy child's environment by removing hazards such as rugs or furniture that could cause falls.
• Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
• Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
• Accompanied my child to social events such as movies or plays.
• Participated in team meetings regarding my child's progress or concerns raised by family members.
• Maintained accurate records of services provided, changes in my child's neurological condition, medications administered and other pertinent information.
• Administered prescribed medications on a timely basis following care plan instructions.
• Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
• Developed plans for respite care when needed, based on the availability of my family members.
• Coordinated transportation services for my child, when necessary.
• Prepared meals according to dietary requirements and assisted with feeding when necessary. Prepped her G-tube and Joey feeding pump.
• Ensured compliance with all applicable laws, regulations and standards governing home health care services.
• Provided emotional support for my child who was experiencing depression or anxiety due to their illness or disability.
• Reported concerns to nurse supervisor to promote optimal care.
• Observed my child for changes in physical, emotional, mental or behavioral condition and injuries.
• Helped my child during ROM exercises to maintain musculoskeletal functions and increase strength.
• Followed care plan and directions to administer medications.
• Created safe and positive living situations for my child by communicating with family and other staff about concerns or challenges.
• Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
• Aided with mobility and independence for disabled individuals and continually monitored safety.
• Improved patient outlook and daily living through compassionate care.
• Maintained clean and well-organized environment for client happiness and safety.
• Monitored vital signs and medication use, documenting variances, and concerning responses.
• Worked closely with clinical staff to support therapeutic and behavioral plans.
• Followed safe lifting and transferring techniques to transport residents.
• Monitored health and well-being of clients and reported significant health changes.

• Managed financial security for all accounts in accordance with Medical Center's Financial Policy.
  Provided comprehensive financial guidance to patient care teams, staff, and patients.
  Gathered eligibility data, benefit information, and authorizations efficiently.
  Executed collection of deductibles and patient liabilities while outlining payment alternatives.
  Oversaw facilitation of eligibility assessments for services critical to patient care.
  Kept the team informed on account statuses to eliminate barriers to discharge.
  Recorded funding notes online to ensure accurate tracking of financial transactions.
• Analyzed patient financial data to optimize billing processes, resulting in improved revenue cycle management, and reduced outstanding accounts.
• Guided patients through complex insurance procedures, ensuring a clear understanding of financial obligations and available assistance programs.
• Streamlined payment collection methods, leading to a substantial increase in on-time payments, and overall financial stability for the institution.
• Partnered with healthcare providers to develop tailored financial plans, enhancing patient satisfaction, and reducing financial stress.
• Implemented new financial counseling strategies, resulting in improved patient engagement, and a notable decrease in billing-related inquiries.
• Reviewed and verified financial data to determine program eligibility.
• Documented all interactions with patients regarding billing issues in a timely manner.
• Counseled patients on financial obligations associated with their medical care.
• Stayed current on community-based resources and services useful to patients.
• Collaborated with hospital staff members to resolve complex billing issues.
• Documented patient counters in hospital system and initiated follow-up actions.
• Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
• Maintained knowledge of current health care regulations related to billing practices.
• Assisted patients in understanding the details of their bills, including deductibles and co-pays.
• Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
• Developed rapport with patients to discuss sensitive financial matters in a professional manner.

• Responsible for all patient placements throughout all Scripps hospitals.
• Trauma transfers, repatriation of patients in accordance with their health plans.
• Optimized patient flow processes, reducing wait times, and enhancing overall care quality.
• Analyzed data to identify bottlenecks, and implement strategic solutions.
• Coordinated with multidisciplinary teams to streamline patient transfers, admissions, and discharges.
• Fostered strong relationships across departments.
• Implemented new logistics protocols, resulting in improved bed utilization and patient satisfaction scores.
• Consistently met or exceeded key performance indicators.
• Pioneered the adoption of a new patient tracking system, revolutionizing real-time bed management, and resource allocation across the facility.
• Provided compassionate support to patients and families during transitions of care.
• Ensured smooth communication between healthcare providers and patients.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Collaborated with colleagues in other departments to ensure that all patient needs were met effectively.
• Participated in training sessions designed to improve overall job performance.
• Compiled and analyzed sales data to identify trends and opportunities for growth.

• The main objective is to provide excellent high-risk obstetric and gynecologic ultrasound services to our patients in a kind and caring manner, with a family-centered approach to their care at VPS.
• Managed surgery authorizations, optimizing workflow for efficient patient care.
• Implemented streamlined processes, reducing approval times, and enhancing overall operational effectiveness.
• Coordinated complex perinatal surgeries, ensuring seamless authorization procedures.
• Improved patient satisfaction through prompt and accurate insurance verifications.
• Meticulously reviewed and processed medical documentation for surgical procedures.
• Maintained high accuracy in insurance authorizations, minimizing delays in patient care.
• Fostered strong relationships with insurance providers and healthcare teams.
• Facilitated smooth communication channels, resulting in expedited authorization processes for critical surgeries.
• Developed and implemented a new tracking system for surgery authorizations.
• Significantly reduced processing time, allowing for more efficient scheduling, and improved patient outcomes.
• Streamlined surgery authorization processes, reducing approval times, and enhancing operational efficiency for high-risk obstetric and gynecologic ultrasound services.
• Gathered data to formulate appropriate replies for information requests.
• Managed workflow processes for authorization requests, including routing documents and tracking progress.
• Implemented strategies to improve the efficiency of the authorization process.
• Collaborated with other departments within the organization to ensure timely completion of authorizations.
• Coordinated communication between departments regarding authorization procedures.
• Maintained accurate records of all authorizations in the system.
• Updated spreadsheets and other document filing systems.
• Investigated discrepancies identified during audits of claims submitted for reimbursement by providers.
• Participated in new hire training and development tasks.
• Monitored daily workflow queues within the department ensuring all tasks are completed accurately and timely.
• Tracked authorization statuses using electronic databases or manual filing systems.
• Generated monthly reports detailing productivity metrics such as number of authorizations processed per day, week, month.
• Participated in meetings with staff members from other departments such as billing and coding teams to provide clarification on policies related to authorizations.
• Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
• Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.

Some college classes completed. Did not graduate