Janet DAurizio
Guest services/ Management
Bensalem,PA
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
17
17
years of professional experience
Work History
Guest Service Representative
The Shore House Hotels
North Wildwood, NJ
06.2021 - 06.2024
- Encouraged customers to provide feedback on their stay experiences.
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Provided guidance to new team members on how to perform tasks correctly.
- Enhanced guest satisfaction with genuine, enthusiastic and friendly interactions.
- Collaborated with owner and HR to develop comprehensive job descriptions for new staff.
- Created weekly schedules aligned with business needs and operational demands.
- Communicated daily updates on new reservations to housekeeping and staff, ensuring smooth check-ins and check-outs.
- Worked with HR to handle employment issues and conflict resolution.
Store Manager
Talbots
Mount Laurel, NJ
08.2016 - 08.2017
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Worked closely with the visual team to design and execute merchandising plans, boosting overall store performance.
- Participated in weekly conference calls with the district manager and store teams to set sales goals and evaluate performance.
Store Leader
Kate Spade & Company
Princeton, NJ
09.2012 - 01.2016
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Generated comprehensive monthly reports to track store performance and identify areas for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted in the successful launch of new store locations by traveling to various sites.
- Maintained a visually appealing store layout by implementing new monthly planograms.
- Met coverage needs by coordinating effective schedules and delegating team member assignments.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Store Manager
Coach
Langhorne, PA
09.2007 - 09.2012
- Enhanced associate growth through structured training and accountability.
- Developed and implemented strategic processes to enhance sales growth by coaching team members.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Delegated work to staff, setting priorities and goals.
- Increased client outreach and drove sales growth by identifying marketing opportunities and fostering a positive working environment.
Education
Business Management/ Marketing
Buck County Community College
Newtown, PASkills
- Reservation processing
- Payment processing
- Guest accommodations
- Complaint handling
- Check-in coordination
- Reservation management system
- Event planning
- Customer service
- Tourism industry insight
- Issue resolution
- Guest relations
References
References available upon request.
Certification
MEWS Hospitality Management System.
HelloShift - Integrated Hotel Messaging app.
Accomplishments
- Achieved 5 Star reviews by completing guest services with always keeping the guest 1st and had many return guests
Timeline
Guest Service Representative
The Shore House Hotels
06.2021 - 06.2024
Store Manager
Talbots
08.2016 - 08.2017
Store Leader
Kate Spade & Company
09.2012 - 01.2016
Store Manager
Coach
09.2007 - 09.2012
Business Management/ Marketing
Buck County Community College