Jahziel Cruz
Miami,Florida
Summary
Personable and proactive with passion for delivering exceptional guest experiences. Demonstrates solid understanding of customer service principles, coupled with strong communication and problem-solving skills. Committed to creating welcoming environment and ensuring high levels of guest satisfaction.
Guest services professional known for maintaining high standards and achieving results. Proven track record in enhancing guest experiences and resolving concerns. Reliable team collaborator who adapts well to changing needs, showcasing strong interpersonal and communication skills.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
Ice Cream Museum
10.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Trained new Guest Service Assistants on company protocols and best practices, fostering an environment of continuous improvement within the team.
- Delivered outstanding guest service.
- Provided exceptional guest service through attentive listening and prompt responses to inquiries or concerns.
- Built and maintained positive relationships with public by utilizing strategic plans.
Guest Service Representative
Marlins Park
02.2023 - 09.2024
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Maintained high level of professionalism and discretion when dealing with guests.
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
Hostess
Teatro Restaurant
11.2023 - 02.2024
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Provided patrons with estimated waiting times during peak service hours.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Opened and closed seating sections according to volume of guests.
Education
Slam
Miami05.2025
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Guest relations
- Issue resolution
- Payment processing
- Product sales
- Guest orientation
- Food and beverage area setup
- Documentation and reporting
- Information protection
- Basic accounting
- Reservation processing
- First aid training
- Data inputting
- Reservation management system
- Event planning
- Reservation management
- Verbal and written communication
- Cash handling experience
- Check-in coordination
- Clear communication
- Guest experiences
- Multitasking Abilities
- Organizational skills
- Teamwork and collaboration
- Active listening
- Social media networking
- Marketing
- Relationship building
- Team building
- Written communication
- Training and mentoring
- Multitasking
- Problem-solving
- Analytical thinking
- Vendor interaction
- Item pickup and delivery
Languages
Spanish
Professional Working
Italian
Limited Working
Timeline
Guest Service Representative
Ice Cream Museum
10.2024 - Current
Hostess
Teatro Restaurant
11.2023 - 02.2024
Guest Service Representative
Marlins Park
02.2023 - 09.2024
Slam
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