Janet Delperdang
Le Mars,IA
Summary
Detail-oriented sales associate. Self starter. Skilled in customer service, problem solving. Known for managing stressful situations while maintaining positive customer relationships and driving sales with effective communication.
Overview
11
11
years of professional experience
Work History
Sales Associate
The Fine Twine Company
Alton, IA
12.2023 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Educated customers on product features, enhancing their shopping experience and driving sales.
- Implemented improved merchandising techniques that increased product appeal and customer interest.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Utility Dispatcher
MidAmerican Energy Company
Sioux City, IA
04.2023 - 12.2023
- Coordinated emergency response efforts to ensure timely service restoration for customers.
- Managed communication between field crews and control centers for efficient dispatch operations.
- Maintained accurate records of service requests, tracking progress from initiation through resolution.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Generated reports to track deliveries and maintain proper records and documentation.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Answered phone calls and responded to customer emails.
Transportation Dispatcher
Kemp's Dairy - DFA
Le Mars, IA
10.2014 - 04.2023
- Coordinated daily transportation schedules to optimize delivery routes and improve efficiency.
- Managed communication between drivers and operations to ensure real-time updates on delivery status.
- Implemented software tools for tracking shipments, enhancing visibility and accountability throughout logistics process.
- Trained new dispatchers on operational procedures and best practices for effective workflow management.
- Collaborated with cross-functional teams to resolve transportation issues, maintaining high service standards.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Worked closely with customers to effectively resolve issues and complaints.
- Scheduled and dispatched drivers to locations in Iowa, Nebraska, Minnesota, Kansas & South Dakota.
- Developed strong relationships with clients through proactive communication and problem-solving support.
Education
High School Diploma -
West High School
Sioux City, IA05-1980
Skills
- Excel
- Word
- Dispatch Portal
- Oracle System
- Customer Service
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
Timeline
Sales Associate
The Fine Twine Company
12.2023 - Current
Utility Dispatcher
MidAmerican Energy Company
04.2023 - 12.2023
Transportation Dispatcher
Kemp's Dairy - DFA
10.2014 - 04.2023
High School Diploma -
West High School