PIERINA GORRITTI
Passaic,NJ
Summary
Dynamic and results-oriented professional with extensive experience in retail and administrative roles, notably at DII Stores. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional organizational skills and proficiency in Microsoft Excel. Proven track record in supporting team goals and improving customer experience through effective communication and attention to detail.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
DII Stores
08.2017 - 02.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Prepared merchandise for sales floor by pricing or tagging
- Solved customer challenges by offering relevant products and services
- Maintained customer satisfaction with quick and professional handling of product returns
- Achieved perfect attendance and on-time record
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Maintained clean sales floor and straightened and faced merchandise
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Team up with co-workers to ensure proper customer service
- A friendly personality with customers
Receiving Associate
Burlington Stores
03.2018 - 08.2022
- Unloaded 18-24 pallets into the backroom
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Enhanced slot control of freight in warehouse by optimizing organization efforts
- Maintain stockroom in a systematic and orderly manner
- Check every item has a ticket and censor
- Learned to use different pricing guns
- Task requires teamwork and solo work is consistent throughout the workweek
- Stock, organize, and present new merchandise on the sales floor
- Perform other tasks as assigned by the manager from time-to-time
- Organize and present new merchandise on the sales floor
- Process over 700-900 cartons, ticket, store, move and display merchandise
- Stock, organize, and present new merchandise on the sales floor
- Perform other tasks as assigned by the manager from time-to-time
- Availability to work flexible hours
Record Intern
Passaic Police Department
07.2022 - 12.2022
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Intern
Myraida Ranch Alpacas
09.2013 - 05.2017
- Scheduling feeding time for animals
- Maintaining strict adherence to schedule
- Assisted in delivery of animal birth
- Inventory control
- Ensure animal's well being
Sales Floor Associate
Family Dollar
09.2022 - 05.2023
- Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Contributed to team sales goals by actively engaging with customers and understanding their needs.
- Improved store cleanliness and organization, leading to more appealing shopping environment.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
- Enhanced customer shopping experience by providing knowledgeable and prompt service.
- Fostered positive shopping environment, quickly addressing and resolving customer issues.
Education
Bachelor Of Science - Social Sciences
Ramapo College of New Jersey
Mahwah, NJAssociate of Arts - Criminal Justice
Passaic County Community College
Paterson, NJ05.2023
Skills
- Microsoft Word
- Microsoft Excel
- Organized
- Self-motivation
- Flexibility
- Communication skills
- Computer proficiency
- Attention to detail
- Enthusiastic
- Support others
- Excel
- Damage Identification and Reporting
- Performance Goals
- Customer Experience
Awardsandacknowledgements
- Responsible
- Punctual
- Teamwork
- Trustworthy
- Microsoft Word
- Microsoft Excel
- Organized
- Self-motivation
- Flexibility
- Communication skills
- Computer proficiency
- Attention to detail
- Spanish
- English
- Enthusiastic
- Support others
- Excel
- Damage Identification and Reporting
- Performance Goals
- Customer Experience
Certification
Excellence in Completing Criminal Justoce
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Floor Associate
Family Dollar
09.2022 - 05.2023
Record Intern
Passaic Police Department
07.2022 - 12.2022
Receiving Associate
Burlington Stores
03.2018 - 08.2022
Sales Associate
DII Stores
08.2017 - 02.2018
Intern
Myraida Ranch Alpacas
09.2013 - 05.2017
Bachelor Of Science - Social Sciences
Ramapo College of New Jersey
Associate of Arts - Criminal Justice
Passaic County Community College
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