Janet Del Real

• Conduct detailed transactional data analysis to identify and investigate suspicious activities and potential fraud patterns.
• Review customer accounts and documents to detect suspicious activities.
• Monitor real-time queues, and analyze high-risk transactions from specified points of sale within the business portfolio.
• Communicate with clients via telephone or email regarding account activity.

• Managed high volumes of inbound calls regarding credit card application status.
• Double-checked account and application information provided by clients to assist in making accurate credit decisions.
• Reviewed credit card applications for signs of possible identity theft, or other forms of fraud.
• Assessed risks and application details for clients to compare data against standard loan approval and denial structures, minimizing risk, and maximizing business returns.
• Assisted customers with inquiries regarding the status of their credit applications.
• Assisted in training new hires for application verifications, inbound.
• Assisted in the SME coach.
• AHT Boot camp coach

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• Reviewed and verified borrowers' income, credit reports, property appraisals, and supplemental information to prepare documents for underwriting.
• Analyzed the applicant's financial and credit status, evaluating assets and risks to determine loan feasibility.
• Prepared comprehensive credit reports summarizing findings and supporting loan approval or denial decisions.
• Communicated with customers face-to-face or by telephone to obtain additional documentation required for loan processing.
• Discussed loan needs and financial histories with clients, and conveyed information regarding the application process.
• Maintained a fast-paced schedule by consistently providing satisfactory application approval turnaround times.

• Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
• Coordinated with other crew members to complete assigned tasks quickly and effectively
• Placed orders into POS systems and handled cash and credit transactions
• Maintained an organized work area to ensure efficient operations
• Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns