JUSTIN PHELPS
Columbus,GA
Summary
Dynamic and detail-oriented Business Administration professional with over 5 years of experience dedicated to driving organizational success through meticulous information management and a commitment to continuous learning. Strong emphasis on effective communication, teamwork, and implementation of process improvement techniques ensures optimal performance in collaborative environments. A proven track record of exceeding business expectations highlights a results-driven approach to challenges and opportunities. Eager to leverage skills and expertise in new career or internship opportunities that align with professional growth and contribute to team success.
Overview
10
10
years of professional experience
Work History
Fraud Specialist II
FIS: Global Payments
Columbus, GA
02.2021 - Current
- Addressed customer inquiries via telephone to deliver effective problem resolution.
- Facilitated resolution of customer inquiries, service needs, and complaints.
- Executed comprehensive audits of accounts to guarantee compliance with regulatory standards and internal policies.
- Analyzed transaction patterns to identify fraudulent activity and mitigate risks.
- Handled high-volume inbound calls, ensuring excellent customer service and issue resolution.
Lead Associate
Marshall Department Store
Columbus, GA
09.2018 - 02.2021
- Greeted customers, responded to questions, and improved engagement with merchandise.
- Operated cash registers to process customer transactions efficiently. Assisted in stocking merchandise to maintain inventory levels. Supported backroom operations to ensure smooth workflow.
- Facilitated customer navigation to enhance shopping experience and product accessibility.
- Trained newer or less experienced employees in their tasks and responsibilities.
Administrative Assistant (Seasonal)
Jackson Security
Columbus, GA
05.2016 - 09.2018
- Performed clerical duties within the department, including maintenance of files and records
- Assisted in scheduling meetings and pertinent events as needed
- Answered telephone and gave information to caller or routed call to appropriate department and placed outgoing calls
- Greeted guests, assisted with completion of any pertinent paperwork
- Kept the office well stocked with items including but not limited, office supplies and staff equipment
Education
Bachelor of Science Degree - Business Administration, Global Business-Accounting and Finance
Troy University
Troy, AL05-2027
Skills
- Client account management
- Cybersecurity awareness
- Telecommunication
- Data collection
- Inventory management
- Data analysis
- Problem-solving
- Data interpretation
- Organization
- Critical Thinking
- Customer service
Accomplishments
FIS: Global Payments - Dispute Inbound Top Performer
Timeline
Fraud Specialist II
FIS: Global Payments
02.2021 - Current
Lead Associate
Marshall Department Store
09.2018 - 02.2021
Administrative Assistant (Seasonal)
Jackson Security
05.2016 - 09.2018
Bachelor of Science Degree - Business Administration, Global Business-Accounting and Finance
Troy University
AWARDS/RECOGNITION
TSYS: Global Payments – Disputes Inbound Top Performer