Janet Dillard-Smith
Walterboro,SC
Summary
Experienced professional with a background in counseling veterans and their dependents, focusing on claims submission and eligibility determination. Developed and implemented programs that enhanced access to essential services for veterans, while coordinating outreach initiatives to increase community engagement. Supervised staff and managed budget allocations, ensuring compliance with relevant regulations. Analyzed insurance applications to identify risks, contributing to improved underwriting accuracy and fostering strong client relationships through effective communication.
Overview
36
36
years of professional experience
1
1
year of post-secondary education
Work History
County Director
Colleton County Veterans Affairs
Walterboro, SC
12.1996 - Current
- Counsel Veterans and their Dependents; Assists and submits claims to determine eligibility status.
- Developed and implemented programs to support veterans, enhancing access to vital services and resources.
- Coordinate events, outreach initiatives, increasing community awareness and engagement with veterans' affairs.
- Supervise staff, manage budget allocations and resource distribution, ensuring compliance with county and state regulations.
Junior Underwriter
Teachers Insurance and Annuity Association
New York, New York
04.1990 - 05.1996
- Analyzed insurance applications and identified potential risks, contributing to improved underwriting accuracy and informed decision-making.
- Collaborated with senior underwriters to assess coverage requirements, ensuring comprehensive policy recommendations for clients.
- Communicated with clients to clarify applications, fostering strong relationships and enhancing customer satisfaction.
Education
Certification in Human Relations
College of Insurance
New York, New York 06.1987 - 01.1988
Skills
- Proficient in Data Entry
- Outstanding Customer Service
- Ability to identify and resolve discrepancies
- Excellent communication skills
References
References available upon request.
Timeline
County Director
Colleton County Veterans Affairs
12.1996 - Current
Junior Underwriter
Teachers Insurance and Annuity Association
04.1990 - 05.1996
Certification in Human Relations
College of Insurance
06.1987 - 01.1988