Ja'Net Florent
Chalmette,LA
Summary
Dynamic Product Support Engineer with extensive experience at THE BOEING COMPANY, specializing in supply chain and logistics optimization and team development. Notable achievements include leading projects that significantly improved customer satisfaction and operational efficiency. Proficient in Six Sigma methodologies and ERP systems, with a strong ability to guide cross-functional teams in surpassing business objectives. Committed to driving continuous improvement in product support processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Product Support Engineer
THE BOEING COMPANY- Leader In The Aerospace Industry
New Orleans, LA
06.2021 - Current
- Implemented strategies designed to improve customer satisfaction levels.
- Formulated DOI processes to streamline logistics processes.
- Managed logistics and schedules to enhance operational workflows.
- Coordinated logistics for product distribution, improving delivery efficiency.
- Delivered expertise in packaging designs at customer-facing presentations.
- Collaborated with vendors to procure necessary supplies for production process.
- Conducted training sessions on efficient equipment handling and packaging in packaging processes.
- Implemented safety protocols throughout the entire packaging process in accordance with OSHA regulations.
- Developed and implemented best practices, quality assurance standards and project management procedures.
- Developed packaging designs and performed testing to ensure compliance with customer requirements.
- Worked with cross-functional teams to achieve logistics goals. (e.g DCMA, MM, IPT, RI, QA, PM etc)
- Managed inventory and supplies to ensure materials were available when needed.
- Coordinated with vendors for supply procurement as needed.
- Ensured compliance with company policies regarding procurement practices.
- Processed requisitions for the procurement of materials from vendors.
Supply Chain Analyst
THE BOEING COMPANY- Leader In The Aerospace Industry
New Orleans, LA
04.2019 - 06.2021
- Led cross-functional teams in the deployment of supply chain management software, policies, and procedures to enhance workflow automation.
- Reviewed and assessed customer data in real-time to discover and immediately address errors and anomalies before issues occurred.
- Developed training programs and operating instructions for new supply chain analysts, focusing on best practices and company-specific procedures.
- Collaborated with stakeholders across departments to ensure smooth execution of supply chain activities.
- Converted metric data into actionable visual formats to enhance business understanding.
- Performed root cause analysis when issues arose within the supply chain process or between partners.
- Monitored supplier performance using key metrics such as delivery accuracy, lead time, cost savings.
- Implemented lean Six Sigma and 5S principles to streamline operations and reduce waste throughout the entire process.
- Oversaw inventory audits and reconciliations to maintain record retention accuracy.
Receiving Specialist
THE BOEING COMPANY- Leader In The Aerospace Industry
New Orleans, LA
03.2016 - 01.2019
- Traced missing material and shipments through vendor and customer communications.
- Received and inspected incoming shipments to ensure product accuracy of order using the ARES System.
- ARES (Accelerated Receiving Execution System) SME
- Maintained accurate records of all received goods in the company's computer system.
- Processed returns, replacements, damages, overages and shortages.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Verified quantities, prices, and descriptions against purchase orders.
Education
High School Diploma -
Warren Easton Senior High School
New Orleans, LA05-2008
Bachelor of Science - Organizational Leadership
University of Maine Presque Isle
Presque Isle, MISkills
- Training and mentoring
- Supply chain optimization
- Product lifecycle management
- Six sigma methodologies
- Transportation management systems
- Microsoft office
- Purchase order creation
- Cost reduction strategies
- ERP systems proficiency
- Warehouse management
- Production planning
- Safety and compliance
Affiliations
- Saftey Champion
Accomplishments
02-Jul-2021 Accomplishment Award
14-Apr-2020 Supply Chain and Quality Award
10-Apr-2020 Exceptional Performance and Training support during Operational Shutdown
19-Mar-2020 Deliver results with excellence - Live the Enduring Values
03-Apr-2019 Deliver results with excellence - Live the Enduring Values
01-Nov-2018 Contributions to the successful build and test of the CS1
14-Oct-2016 Customer Service/Satisfaction
Certification
IATA/ICAO Certified
DOT HazMat Certified per 49 CFR
References
References available upon request.
Timeline
Product Support Engineer
THE BOEING COMPANY- Leader In The Aerospace Industry
06.2021 - Current
Supply Chain Analyst
THE BOEING COMPANY- Leader In The Aerospace Industry
04.2019 - 06.2021
Receiving Specialist
THE BOEING COMPANY- Leader In The Aerospace Industry
03.2016 - 01.2019
High School Diploma -
Warren Easton Senior High School
Bachelor of Science - Organizational Leadership
University of Maine Presque Isle
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