Janet Flores
Dawson,TX
Summary
Proven expertise in bilingual customer support and outreach processes, demonstrated at Centauri Health Solutions Inc - Human Arc, where I significantly enhanced customer satisfaction. Skilled in active listening and team collaboration, I excel in resolving complex issues efficiently, underscoring my ability to drive positive outcomes and foster strong relationships.
Overview
12
12
years of professional experience
Work History
Bilingual Senior Outreach Specialist
Centauri Health Solutions Inc - Human Arc
Phoenix, AZ
12.2022 - Current
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Answering Inbound calls to help them fill out government assistance application.
- Making outbounds calls to Health plan members to apply for the government assistance.
- I help with the appeals process of the applications.
Video Analyst
Stealth Monitoring
Addison, TX
09.2016 - 08.2021
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Oversaw quality control to identify inconsistencies and malfunctions.
- I was dispatching local authorities for criminal occurrences.
- Receiving Inbounds calls from customers for local properties.
- completing reports for any incidents.
- Assisting new hires to shadow me.
Teacher's Assistant
White Rock North
Dallas, TX
08.2013 - 09.2015
- Prepared and set up equipment and materials for laboratory sessions.
- Monitored student progress and provided feedback to both students and teachers.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Coordinated daily tasks between teachers and other staff members.
- Helping in the toddler, infants and elementary classrooms.
Education
High School Diploma -
New Beginning Christian Academy
Arlington, TX08-2008
Skills
- Outreach processes
- Fluent bilingualism
- Strong interpersonal skills
- Call center experience
- Active listening
- Team collaboration
- Customer support
- Call escalation resolution
Affiliations
- I love the out doors and animals . On my free time I take care of our farm animals and take my kids out to do sports.
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Bilingual Senior Outreach Specialist
Centauri Health Solutions Inc - Human Arc
12.2022 - Current
Video Analyst
Stealth Monitoring
09.2016 - 08.2021
Teacher's Assistant
White Rock North
08.2013 - 09.2015
High School Diploma -
New Beginning Christian Academy
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