LaToya McDowell
Cleveland
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
16
16
years of professional experience
Work History
Outreach Specialist/Senior Case Manager
City Of Cleveland
Cleveland, OH
11.2020 - Current
- Developed outreach strategies to engage community members and foster participation in city programs.
- Coordinated events and workshops to promote awareness of city services and resources.
- Maintained accurate records of client interactions, progress, and outcomes using CRM software for efficient reporting purposes.
- Managed a caseload of clients, providing personalized support and guidance throughout their journey to access vital resources.
- Established partnerships with educational institutions, facilitating workshops that educated students on relevant topics.
Case Manager Supervisor
Lutheran Ministries
Cleveland, OH
01.2015 - 10.2020
- Led case management team to ensure compliance with organizational policies and procedures.
- Developed training programs for new case managers, enhancing onboarding process and team efficiency.
- Coordinated multidisciplinary meetings to assess client needs and streamline service delivery.
- Implemented quality assurance processes to improve client outcomes and service effectiveness.
- Collaborated with external agencies to facilitate resource sharing and improve client support services.
- Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Case Manager
Hitchcock Center For Women
Cleveland, OH
04.2010 - 12.2014
- Coordinated case management services to support client needs and promote self-sufficiency.
- Developed individualized service plans based on comprehensive assessments of clients' situations.
- Facilitated access to community resources, ensuring clients received necessary support services.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Education
No Degree - Human Services
Youngstown State University
Youngstown, OH01-2024
Skills
- Community relations
- Outreach processes
- Maintaining client records
- Collaboration and teamwork
- Client assistance referrals
Timeline
Outreach Specialist/Senior Case Manager
City Of Cleveland
11.2020 - Current
Case Manager Supervisor
Lutheran Ministries
01.2015 - 10.2020
Case Manager
Hitchcock Center For Women
04.2010 - 12.2014
No Degree - Human Services
Youngstown State University