Jessica Foley
Philadelphia,PA
Summary
Steadfast Communications professional employs empathy and patience to connect with individuals on emotional level and provide support during difficult times. Excellent eye for detail and accurately assesses needs. Strives to provide best possible care and support.
Overview
8
8
years of professional experience
Work History
Universal Outreach Specialist/Benefits Outreach Specialist/Training Assister
Benefits Data Trust
10.2020 - Current
- Answers calls as part of rapid response team, across five states when needed
- Simplify complex food policy into understandable language
- Assist clients with applications for multiple public benefits, including Food Stamps, Medicaid, Homeowners Tax Credit, and Renter’s Tax Credit
- Submit completed applications to North Carolina’s Epass website
- Train new hires for the Benefits Outreach Specialist role
- Support coworkers as BOS/UOS on Deck, fielding questions and issues for NC and PA campaign channels
- Serve on the Engagement Committee, producing a monthly newsletter
- Award: Certificate of Achievement
- Recognized for Exceptional Empathy and the Smoothest Transition to the PA Campaign
- Top 10% of Benefits Outreach Specialists on the NC campaign for highest Call Quality scores during Q1 2022.
Standardized Patient Trainer / QA Specialist
ECFMG
10.2017 - 06.2020
- Trained Standardized Patients/Medical Actors in case portrayal, physical simulation, affect, and realism
- Provided feedback to Medical Actors based on quality assessments of live observations and videos
- Documented findings or discrepancies affecting the standardized nature of the Step 2 Exam
- Recorded irregularities within internal software to ensure compliance with standards during the Live Step 2 Exam for the National Medical Board.
Court Researcher/Record Transcriber
CountyHouse Research
11.2016 - 10.2018
- Conducted pre-employment background checks using public courthouse computers
- Created abstracts of criminal records
- Updated results in data management systems and delivered reports within deadlines.
Education
Bachelor of Arts in Drama Studies -
SUNY Purchase College
06.2007
Skills
- Customer Relationship Management (CRM)
- Crisis Management
- Community Relations
- Exceptional communication
- Microsoft Office
- Report Preparation
- Employee Training
- Community Advocacy
- Application Processes
- Data Entry Software
- Client Advocacy
Websites
Accomplishments
- Recognized for Exceptional Empathy and the Smoothest Transition to the PA Campaign.
- Top 10% of Benefits Outreach Specialists on the NC campaign for highest Call Quality scores during Q1 2022.
Timeline
Universal Outreach Specialist/Benefits Outreach Specialist/Training Assister
Benefits Data Trust
10.2020 - Current
Standardized Patient Trainer / QA Specialist
ECFMG
10.2017 - 06.2020
Court Researcher/Record Transcriber
CountyHouse Research
11.2016 - 10.2018
Bachelor of Arts in Drama Studies -
SUNY Purchase College
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