Frank Tyler Todisco
Pennsauken,New Jersey
Summary
Experienced with community engagement and relationship-building. Utilizes effective communication to foster connections and drive program success. Knowledge of strategic outreach methods to maximize impact and support organizational missions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Universal Outreach Specialist
Benefits Data Trust
04.2022 - 08.2024
- Trends collecting: Identified frequent occurrences that negatively impact our goals of application completion and submission.
- Involved in ERGs (Employee Resource Groups): As a facilitator, I was responsible for planning and organizing weekly/ monthly events.
- Improved overall client satisfaction with timely follow-ups, diligent communication, and attentive problem-solving skills.
- responsible for my personal time management, namely arriving on time and intraday overages (breaks, wrap ups after calls, etc....)
- Coaching and encouraging best practices to make sure our call metrics were met
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
Team Manager
Panera Bread
07.2021 - 04.2022
- Responsible for delegating daily tasks and roles for the current shift while balancing workloads to meet projected goals.
- Entering the daily, weekly, and monthly revenue data and comparing our actual revenue to our projected/ forecasted revenue generation.
- Managing inventory to accurately order what is needed as well as adjusting food pars as new items are released and the seasons change.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Led employee relations through effective communication, coaching, training, and development.
Shift Manager
Starbucks
10.2013 - 06.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
Associate of Arts - Developmental Psychology
Union County College
Cranford, NJ03-2014
Skills
- Community events
- Data analysis
- Project outreach plans
- Customer relationship management (CRM)
- Public relations
- Media relations
- Public resources
- Microsoft office
- Client assistance referrals
- Community advocacy
- Data entry software
- Problem-solving
Certification
- IT Support Fundamentals, Google - June 2024
Timeline
Universal Outreach Specialist
Benefits Data Trust
04.2022 - 08.2024
Team Manager
Panera Bread
07.2021 - 04.2022
Shift Manager
Starbucks
10.2013 - 06.2021
Associate of Arts - Developmental Psychology
Union County College
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