JANET FREEMAN
Felicity,OH
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Driven Pharmacy Technician with 3 years of experience and success in working within fast-paced Retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. I bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
PHARMACY TECHNICIAN
HEALTHSOURCE OF OHIO
09.2018 - Current
- Swiftly and correctly calculate dosages on medications and prepare prescription and labels for approval by pharmacists to be dispensed to patients
- Filled prescriptions using the pharmacy's proprietary computer program
- Provide friendly and loyal customer service during high call volume and walk in patients,
- Maintained records by recording the prescription and physician's orders
- Assisted patients find the best coupons and copay options and what insurance covered at the best price for patient, also assisting with the insurance billing.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Paraprofessional Aide
Bethel School District
10.2021 - 08.2022
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
- Reported on student progress, behavior and social skills to parents.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Maintained head count and attendance sheets.
DIRECT SUPPORT PROFESSIONAL
BENCHMARK HUMAN SERVICES
01.2016 - 03.2018
- Providing in-home care for children and young adults with developmentally disabilities I assisted with activities such as school work, daily developmental activities, exercise, and daily hygiene routines
- Provided transportation to patients medical appointments, community outings, etc assisting them with daily life to the best of their abilities
- Ensured safety, health, clean and uplifting patient environment within their home
- Implements behavioral support plans to help work on and reduce inappropriate behaviors and coping skills on how to deal with upsetting situations
- Trained in Medamin and certified to administer medications to patients
- Kept daily updated records of all outings, behaviors, dispensed medications for each individual patient and a short summary of each day.
Home Health Aide
New England Club
07.2015 - 01.2016
- Assisted patients with various activities with daily living, with transferring residents to and from dinner and activities, assisted with movement in and out of wheelchairs and adaptive equipment
- Assisted in helping with personal hygiene such as showering, and toiletries
- Ensured patient safety and uplifting environment within their home
- Communicated and met with their families to ensure best care possible for their loved ones., Assisted customers to solve any issues they may have had with customer service excellence
- Provided mobility assistance such as walking and regular exercising.
CASHIER
PAYLESS MINI MART
02.2013 - 06.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
Education
Patient Care Program - Allied Health
Grant Career Center
Bethel, OH09.2018
HIGH SCHOOL DIPLOMA -
FELICITYFRANKLIN HIGH SCHOOL
05.2011
Skills
- HIPAA Trained
- Detail oriented
- Proficient in high Call volume
- Conflict resolution
- Critical Thinking
- Microsoft Office Software
- Quality Assurance Trained
- Medical and Pharmaceutical Terminology
- Problem Solving
- Communication
- Microsoft PowerPoint
- Classroom Management
- Technology-Based Strategies
- Answering customer questions
Certification
- Certified Pharmacy Technician (CPhT) 09/2018
-National Healthcareer Association (NHA)
- Certified Phlebotomist
-National Healthcareer association (NHA)
- Certified EKG Technician
- National Healthcareer Association (NHA)
Timeline
Paraprofessional Aide
Bethel School District
10.2021 - 08.2022
PHARMACY TECHNICIAN
HEALTHSOURCE OF OHIO
09.2018 - Current
DIRECT SUPPORT PROFESSIONAL
BENCHMARK HUMAN SERVICES
01.2016 - 03.2018
Home Health Aide
New England Club
07.2015 - 01.2016
CASHIER
PAYLESS MINI MART
02.2013 - 06.2015
Patient Care Program - Allied Health
Grant Career Center
HIGH SCHOOL DIPLOMA -
FELICITYFRANKLIN HIGH SCHOOL
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