Janet Gallegos
North Chicago,IL
Summary
A dynamic and highly organized professional with extensive expertise in office administration, demonstrating a strong commitment to efficiency and excellence at North Chicago School Dist 187. Skilled in multitasking and relationship building, I enhance operational efficiency and customer satisfaction. Adept at data entry and problem-solving, I streamline processes while maintaining a welcoming environment for visitors and staff alike.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
6
6
years of professional experience
Work History
Receptionist
North Chicago School Dist 187
03.2022 - Current
- Greeted incoming visitors and employees professionally and provided friendly, knowledgeable assistance.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Helped office staff prepare reports and presentations for internal or work related use.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Compiled information from files and research to satisfy information requests.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Supported HR activities by assisting with file reorganizations, retrieving past employment information.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Helped maintain office security by monitoring visitor access and issuing badges.
Retail Sales Associate
Navy Exchange
08.2020 - 12.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Greeted customers and provided outstanding customer service.
Crew Member
Dunkin' Donuts
05.2019 - 07.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
Education
Associate of Arts -
College of Lake County
Grayslake, IL12-2024
High School Diploma -
North Chicago Community High School
North Chicago, IL05-2021
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Greeting and seating clients
- File management
- Office administration
- Relationship building
- Team collaboration
- Call answering and routing
- Problem-solving
- Punctual and reliable
- Reception desk management
- Multitasking and prioritization
Languages
Spanish
Professional Working
Timeline
Receptionist
North Chicago School Dist 187
03.2022 - Current
Retail Sales Associate
Navy Exchange
08.2020 - 12.2021
Crew Member
Dunkin' Donuts
05.2019 - 07.2019
Associate of Arts -
College of Lake County
High School Diploma -
North Chicago Community High School
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