Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Janet Garrett

Homewood

Summary

Highly experienced technically-inclined business professional known for exemplary team-building and delivering impressive results. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

19
19
years of professional experience

Work History

Water Department Billing Manager

Village of Glenwood
06.2023 - Current
  • Reviewed billing problems, researched issues, and resolved concerns.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
  • Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
  • Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
  • Worked with customers to develop payment plans and bring accounts current.

Technical support

Verizon Wireless, HBA, Support Fundamentals Solutions
01.2021 - Current
  • Managed average of 24 calls per day
  • Assisted customers in identifying issues to restore service and functionality.
  • Translated complex technical issues into digestible language for non-technical users.
  • Assisted with updating technical support best practices for use by team.
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Customer Advocate

Verizon Wireless
08.2018 - 01.2021
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.

Senior Account Executive

Comcast NBC Universal
02.2008 - 09.2017
  • Served as role model for mentees by demonstrating strong values and ethical standards.
  • Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
  • Assisted mentees in setting and achieving educational and career goals to encourage independence.
  • Managed and mentored team of 14 account executives.

Account Executive

Comcast NBC Universal
08.2005 - 02.2008
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Executed successful sales strategies to convert leads into customers.
  • Informed customers of promotions to increase sales productivity and volume.

Education

MBA - Business Management

Strayer University
12.2024

Bachelor of Science - Business Management

University Of Phoenix
Chicago, IL
12.2012

Skills

  • Leadership
  • Critical Thinking
  • Emotional Intelligence
  • Team Management
  • Inside Sales
  • Billing Systems
  • Troubleshooting and Assistance
  • Analytical and Methodical
  • Time Management
  • Highly Collaborative
  • Call Center Operations
  • Sales Expertise
  • Customer Retention Abilities
  • Fortune 500 Company Sales
  • MS Office Proficiency
  • Apple IOS
  • Customer Service Expertise
  • Complaint Resolution
  • Issue Troubleshooting
  • Appointment Scheduling
  • Resolve Technical Problems
  • Creative Issue Resolution
  • Microsoft Windows and Office
  • Collaborative Team Player
  • Customer Communication and Empathy
  • Issue and Resolution Tracking
  • Responding to Technical Questions
  • Organizational Skills
  • Account Management

Accomplishments

  • 2014-2017 VIP Winner TPSI
  • 2023 Verizon Managerial Leadership Academy
  • 2023-2024 Documented and resolved water department billing issues which led to an increase in revenue for the Village Of Glenwood.

Affiliations

  • Glenwood Lion Club

Timeline

Water Department Billing Manager

Village of Glenwood
06.2023 - Current

Technical support

Verizon Wireless, HBA, Support Fundamentals Solutions
01.2021 - Current

Customer Advocate

Verizon Wireless
08.2018 - 01.2021

Senior Account Executive

Comcast NBC Universal
02.2008 - 09.2017

Account Executive

Comcast NBC Universal
08.2005 - 02.2008

MBA - Business Management

Strayer University

Bachelor of Science - Business Management

University Of Phoenix

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Janet Garrett