Janet Gonzalez

RESPONSIBILITIES: .

• Review and follow up on all messages distributed that any issues or problems are resolved in a timely manner.
• Assignment of qualified aides to patient cases. If necessary prompt replacement the day prior to or immediately if needed for the same day.
• Effectively communicate and document all case related changes, incidents, issues.
• Verify and document the HHAs’ scheduled attendance throughout the day.
• Inform supervisor and Human Resources regarding corrective action for HHA as needed.
• Maintain efficient methods of ensuring patient continuity of care.
• Able to participate and promote a team environment.
• Establish and maintain accurate reports ( ie. Availability, weekend and holiday coverage, replacement form and missed visits).
• Report to the Team Leader, Coordinating Supervisor and Administrator to ensure the area cases are properly staffed.
• Refer Home Health Aides with Clinical issues to the Director of Patient Services or designee.
• Apply corrective action upon identification of HHA problematic issues related to the quality of patient care using the disciplinary matrix as a guideline.
• Reviews compliance statistics to assure that all home care workers employment pre-requisites are current before assigning them to cases on an ongoing basis.
• Strives to maintain consistency of care by assigning the same home care providers to the patient.
• Receives all complaints made by care givers regarding working conditions, and personnel practices or policies, and works to resolve the complaint in the employee’s best interests in conjunction with management staff.
• Respect patient and employee rights and privacy, ensures security of protected information, practices in an ethical manner and is compliant to the agency’s compliance program and privacy policies.
• Answering and routing phone calls.
• Perform general office duties.
• Sorting/filing/scanning duty sheets.
• Maintains a professional attitude and appearance.
• Respect patient and employee rights and privacy, ensures security of protected information, practices in an ethical manner and is compliant to the agency’s compliance program and privacy policies.
• Perform a variety of clerical and data entry tasks and all other duties as assigned by Team Leader and Coordination Supervisor.
• Assists with On-Call as scheduled by Supervisor.

Professional Experience:
Summit Home Health: 01-2014 –03-2015
Coordinator:
Responsibilities Included but not limited:
-Scheduling and supervision of the Home Health Aides,
-Ensuring case coverage at all times,
-Attending to client requests and needs,
-Maintenance of case records,
-Attendance at and participation in the delivery of in-service sessions for paraprofessional staff.
-Supervised Home Health Aides, approved time off, checked in time sheets.
-Called and verified Aides arrived on time to the patients’ home.
-Entered Information in HHa Exchange.

Performed secretarial duties included scheduling appointments billing patients, greeting patients, gathering their basic information, informing clinical staff on patient’s arrival. Compiling and recording medical charts reports and correspondence. Heavy outbound phone duty filing and faxing assisting doctors with paper work and follow up with patients after procedures were done, collecting the proper paper work such as current blood, scripts and auths from insurance companies for their upcoming exams. Entering patient into the Amicas System.

Professional Experience:  
Housing Preservation & Development Services Callback Unit:   07/2006/04/2010
Responsibilities included but not limited:
Evaluating and registering complaints as reported to us by 311 Via our computer tracking system. We informed landlords of impending violations in an effort to overt litigation proceedings by the City of New York. We must be attentive for incoming DIRES and forward to the appropriate agency VIA fax. Performed heavy clerical work such as filing, copying, typing, and handling high volume of calls inbound and outbound. Helped tenants with their questions in person when they would come into the office with their concerns.