Janet Gutierrez
Antioch,TN
Summary
Dependable Lead Sales Associate with 3 years of hands-on experience supervising sales department. Focused on boosting customer satisfaction and revenue. Seasoned in handling customer relations issues, providing feedback and coaching to sales team and monitoring and enforcing cash handling policies.
Overview
3
3
years of professional experience
Work History
Lead Sales Associate
Thriftsmart
Nashville, TN
02.2022 - Current
- Assisted with the training of new sales associates.
- Provided customer service to ensure satisfaction.
- Organized store displays for maximum visibility of products.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Managed daily operations of sales floor, including customer service, merchandising and stock replenishment.
- Established relationships with customers through friendly interactions.
- Captured customer information to maximize future clienteling opportunities.
- Greeted customers to determine wants or needs.
Team Lead
Panda Express
Antioch, TN
09.2021 - 02.2022
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Resolved customer complaints in a professional manner while maintaining a positive attitude.
- Prepared end-of-shift reports detailing sales figures and daily transactions.
- handled the money at the end of the day .
Sandwich Artist
SUBWAY®Restaurants
Nashville, TN
04.2021 - 09.2021
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Maintained cleanliness of work area throughout shift.
- Organized inventory for efficient restocking of products.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Followed established procedures for handling money transactions accurately.
- Completed opening, closing and shift change tasks by following company guidelines.
Education
High School Diploma -
Cane Ridge High School
Antioch, TN05-2023
Skills
- fast learner
- team player
- sales experience
- bilingual ( spanish and english)
- creative
- friendly
- Lead Generation
- Customer Service
Timeline
Lead Sales Associate
Thriftsmart
02.2022 - Current
Team Lead
Panda Express
09.2021 - 02.2022
Sandwich Artist
SUBWAY®Restaurants
04.2021 - 09.2021
High School Diploma -
Cane Ridge High School