Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales. Hardworking Student Ambassador skilled at conducting tours, answering questions and facilitating registrations. Well-versed in application procedures, paperwork processing and records requirements. Excellent interpersonal, communication and multitasking abilities. Guarantees accurate schedules and responds to visitor's questions. Keeps workspace organized and clean while delivering quality communication and administration services. Greets clients warmly to deliver comfort and ease during scheduled visits.
Hi, I’m
Javazyera Blake
Centreville,MD
Summary
Overview
6
years of professional experience
Work History
Dollar General
Lead Sales Associate
07.2020 - Current
Job overview
- Handled cash register operations and customer transactions to process payments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items to increase sales by 2 or 3% each day.
- Processed and stocked merchandise in accordance with store standards.
- Provided exceptional customer service to establish client loyalty and satisfaction.
- Performed inventory control procedures to manage stock
- Built relationships with customers and community to promote long term business growth
Morgan State University Admissions
Student Ambassador
03.2018 - 11.2019
Job overview
- Answered questions from visitors and potential students about university life.
- Led campus tours for prospective students every semester.
- Interacted with university and prospective students and parents during tours and student visit days, answering questions, and providing insight.
- Developed in-depth knowledge of university resources and services and promoted to prospective students.
- Managed over 30 calls per day to undecided high school prospective students to aid in decision making
- Increased admissions recruitment by 7%
- Represented university interests and values at various campus events and activities.
- Aided recruitment efforts, assisting potential students in understanding admissions process.
- Participated in on- and off-campus recruitment events to support university objectives..
- Used various social media platforms for media and blogger outreach.
Fix The Funds
Canvasser
10.2018 - 11.2018
Job overview
- Responded to customer questions and objections to address concerns and build rapport.
- Interacted with and educated 200 voters in Baltimore area to promote Ballot Question 1 for 2018 campaign.
- Met and exceeded daily and weekly targets to contribute to overall business success.
- Increased team efficiency by communicating frequently with coworkers about conditions and potential outcomes.
Atmosphere Barbershop And Salon
Salon Receptionist
05.2017 - 05.2018
Job overview
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Managed over 20 customer calls per day
- Communicated with spa team members if clients canceled or changed appointment times.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
Education
Morgan State UniversityBaltimore, MD
Bachelor of Science from Business Administration
05.2021
University Overview
- Dean's List Fall 2019
- Dean's List Spring 2020
Skills
- Payment Processing
- Building Customer Loyalty
- Teamwork and Collaboration
- Accurate Cash Handling
- Behavior Modification
- Instructional Strategies
- Front Desk Management
- Phone Etiquette
- Highly Motivated Self-Starter
- Creativity
- Fast Learner
- Tech-Savvy
Timeline
Lead Sales Associate
Dollar General
07.2020 - Current
Canvasser
Fix The Funds
10.2018 - 11.2018
Student Ambassador
Morgan State University Admissions
03.2018 - 11.2019
Salon Receptionist
Atmosphere Barbershop And Salon
05.2017 - 05.2018
Morgan State University
Bachelor of Science from Business Administration