Ivy Hall
Bear,DE
Summary
With a robust background at the United States Postal Service, I excel in enhancing customer satisfaction and streamlining operations. My expertise in POS system operation and exceptional team leadership has significantly reduced transit damages, boosting customer satisfaction. Committed to continuous improvement, I leverage my skills in customer care and inventory control to exceed sales goals and foster positive client relationships.
Overview
2025
2025
years of professional experience
Work History
Lead Sales Associate
United States Postal Service, USPS
- Loaded and unloaded delivery trucks with care and attention.
- Processed orders by picking items from shelves and preparing for shipment.
- Used hand-held scanners to track inventory and update records.
- Packaged products for distribution, securing items to avoid damage.
- Received, sorted, and distributed incoming mail and packages.
- Sorted incoming shipments and organized items for easy access.
- Optimized packing procedures to reduce damages during transit, leading to fewer returns and higher customer satisfaction ratings.
Manual Mail Distribution Clerk
United States Postal Service
06.2010 - Current
- Loaded and unloaded delivery trucks with care and attention.
- Processed orders by picking items from shelves and preparing for shipment.
- Used hand-held scanners to track inventory and update records.
- Packaged products for distribution, securing items to avoid damage.
- Received, sorted, and distributed incoming mail and packages.
- Sorted incoming shipments and organized items for easy access.
- Optimized packing procedures to reduce damages during transit, leading to fewer returns and higher customer satisfaction ratings.
Education
High School Diploma - Dental Assistant
Paul M Hogdson Vocational Technical High School
Newark, DE06.1990
Skills
- Customer service
- Retail store operations
- Cash handling
- Opening and closing procedures
- Team leadership
- Goal oriented
- Cash handling accuracy
- POS system operation
- Staff training and development
- Flexible schedule
- Teamwork and collaboration
- Client relationship management
- Customer needs assessment
- Visual displays and presentations
- Merchandise displays
- POS systems
- Mentoring and training
- Inventory and stocking
- Product knowledge expertise
- Efficient sales transactions
- Product merchandising
- Customer care
- Relationship building
- MS office applications
- POS system expertise
- Positive customer experience
- Persistent and resilient
- Inventory control
- Cross-selling strategies
- Sales promotions
- Product promotions
- Product recommendations
- Payment processing
- Meeting sales goals
- Lead generation
- Friendly and outgoing
- Shipping and receiving
- Verbal and written communication
- POS system
- Tactful conflict resolution
- Meeting and exceeding sales goals
- Sales transaction processing
- POS operation
- Revenue generation
Accomplishments
1989-1990 National Honor Society Inductee
1990 1st Place Dental Assistant Winner- Vocational Industrial Clubs Of America
Timeline
Manual Mail Distribution Clerk
United States Postal Service
06.2010 - Current
Lead Sales Associate
United States Postal Service, USPS
High School Diploma - Dental Assistant
Paul M Hogdson Vocational Technical High School
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