Janet L. Harris
Lee Hecht Harrison (LHH)
Richmond,VA
14
years of professional experience
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in providing customer service in excellence, multi-tasking and adapting to new situations and challenges to best enhance the organizational brand.
Work History
Account Services Manager
7 Months- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Executive Assistant (Additional Role to BM)
10 Months- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
Business Manager
13 Years 7 Months- Communicated with customers and vendors positively with particular attention to problem resolution.
- Assisted with hiring process and training of new employees.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Raised property accuracy and accountability by creating new automated tracking method.
Education
Associate of Arts - Christian Studies
No Degree - Travel/Business
Skills
Customer Service Excellence
Time Management
Database Management
Forecasts & Budgets
Issue Resolution
Excellent Communication Skills
Account Servicing Skills
Verbal and Written Communication
Reporting
Database Management
CRM Software
MS Word
Excel
Outlook
PowerPoint
Salesforce Training
Payroll
Employee Mentoring
Administrative Oversight
Accounts Payable and Accounts Receivable
Order Management
Event Planning
Community Involvement
Timeline
Account Services Manager
Lee Hecht Harrison (LHH)
07.2022 - 02.2023Read More
Executive Assistant (Additional Role to BM)
Lee Hecht Harrison (LHH)
08.2021 - 06.2022Read More
Business Manager
Lee Hecht Harrison (LHH)
11.2008 - 06.2022Read More
Branell College
No Degree from Travel/Business
Read More
Sure Foundation Theological Institute
Associate of Arts from Christian Studies
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