JOANNE HIGH
VIRGINIA BEACH,VA
Summary
Experienced Patient Care and Account Manager with over 17 years in healthcare and transplant sectors. Specialized in building strategic relationships to drive product adoption and market growth. Focused on enhancing patient care through effective communication, training, and collaboration, while integrating innovative healthcare solutions and leveraging expertise in Salesforce and EMR systems.
Overview
18
18
years of professional experience
Work History
Transplant Clinical Services Account Manager
IQVIA / Thermo Fisher Scientific
West Hills, California
06.2025 - Current
- Clinical Adoption & Onboarding: Successfully onboarded multiple transplant centers for diagnostic testing, including CXCL10, EkTRA, TacroType, and MMDX assays for kidney transplant monitoring.
- Protocol Development: Partnered with a key clinical site to establish formal diagnostic protocols for both CXCL10 and TacroType, streamlining post-transplant patient management.
- Strategic Pipeline Growth: Cultivated high-value relationships with major centers to secure confirmed commitments for 2026 testing adoption.
- Accelerated Market Entry: Achieved comprehensive territory development across NY, NJ, DE, PA, MD, VA, and DC within the first 8 months of tenure.
- Industry Engagement: Represented the organization and expanded clinical networks at premier conferences, including WTC, ASTS, ILTS, and the VCU Kidney Symposium.
Patient Care Manager
CareDx
Brisbane, CA
04.2020 - Current
- + Built relationships with healthcare professionals to enhance product adoption at leading transplant and nephrology centers, including: Virginia Commonwealth Medical Center, Georgetown University Hospital, George Washington University Hospital, and the University of Virginia Medical Center.
- + Implemented patient care protocols, enhancing treatment consistency and leading to marked improvements in patient outcomes.
- Conducted quarterly clinical reviews and training sessions for healthcare providers, enhancing product knowledge and application.
- Collaborated with transplant centers to integrate workflows and educate patients.
- Coordinated with healthcare teams to integrate new care technologies, streamlining workflows and elevating service delivery.
- Analyzed patient feedback to refine care strategies, improving patient satisfaction and engagement.
- Increased sales and market penetration, leading to measurable revenue growth.
- Fostered a team-oriented environment, encouraging staff collaboration and enhancing overall morale and productivity.
Sales and Patient Care Management
Omega Medical Health Systems
Pottstown, PA
09.2008 - 04.2020
- Recognized as Patient Care Manager of the Year in 2023 for outstanding performance in patient care.
- Strengthened relationships with healthcare providers, driving increased referral rates.
- Fostered relationships with healthcare providers, leading to marked gains in referral rates and enhanced patient acquisition.
- Expanded client base in Central Virginia, enhancing sales and elevating patient satisfaction.
- Conducted patient interviews for personalized care, enhancing service quality.
- + Streamlined insurance verification, improving patient experience and care quality
- Verified insurance coverage with precision, ensuring improved patient satisfaction through streamlined processes.
- Coordinated in-home equipment setups, ensuring seamless transitions for patients and significantly elevating their overall satisfaction.
- Coordinated in-home equipment setups, facilitating seamless patient transitions.
Education
BACHELOR OF ARTS - COMMUNICATION
Villanova University
Villanova, PA01-1990
Skills
- Clinical coordination
- Account management
- Client education
- Sales strategies
- Salesforce proficiency
- Epic EMR knowledge
- Data analysis
- Microsoft Office expertise
- Problem solving
- Relationship management
- Customer service excellence
- Emotional intelligence
Acknowledgments
Patient Care Manager of the Year, 2023
Timeline
Transplant Clinical Services Account Manager
IQVIA / Thermo Fisher Scientific
06.2025 - Current
Patient Care Manager
CareDx
04.2020 - Current
Sales and Patient Care Management
Omega Medical Health Systems
09.2008 - 04.2020
BACHELOR OF ARTS - COMMUNICATION
Villanova University