Summary
Overview
Work History
Education
Skills
Timeline
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JANET G. HOLMES

Lansdowne Town Center,VA

Summary

Enthusiastic individual eager to contribute to team success through hard work, attention to detail, and strong problem-solving skills. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

35
35
years of professional experience

Work History

Concierge

Waltonwood Senior Living
04.2023 - Current
  • Provide exceptional customer service to both residents and their families, maintaining high levels of satisfaction through prompt attention to concerns and proactive problem-solving efforts.
  • Generate work orders and communicate with Maintenance Staff and Management to ensure timely resolution.
  • Became familiar with all residents of the community, and communicate positively with them daily.
  • Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Enhance office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.

Election Official 2022

Virginia Department Of Elections
11.2022 - 11.2022
  • Collected necessary information from voters to determine correct voting location and ballot.
  • Distributed ballots to voters and answered questions concerning voting procedures.
  • Obtained signatures and recorded names of voters to prevent voting of unauthorized persons.
  • Furnished assistance and advice to new voters on proper steps and procedures.
  • Used electronic poll books to check in voters to ensure individuals are properly registered.
  • Resolved voter eligibility/registration status issues by working with the chief officer and general registrar to perform data entry and prepare correspondence.
  • Performed routine data entry or document management.

Swim Team Data Coordinator

Red Rocks Rockets Swim Team
01.2007 - 01.2009
  • Entered all swimmer data into software system
  • Printed Scores, meet results and ribbon labels
  • Produced electronic report of meet for the Old Dominion Swim League, participating teams and their officials.

Executive Assistant

Ericsson
01.1996 - 01.1997
    • Compiled sales and marketing reports for marketing executives and provided executive summaries
    • Managed schedules, logistics, catering, agendas, and international travel arrangements for meetings and event planning for Executive team members
    • Planned and coordinated executive team meetings included transportation, lodging, and schedules.
    • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Merchandising Supervisor

MOLSON BREWERIES U.S.A., INC
01.1994 - 01.1995
  • Coordinated procurement, distribution, and inventory of all promotional materials
  • Selected Accomplishments:
  • Developed new wearables and merchandising programs reflecting an updated quality image for MBUSA's brand portfolio
  • Initiated and implemented systems and controls for efficient allocation and shipment of MBUSA's $7M inventory of sales and merchandising materials
  • Developed and managed creative resources and vendor base for special merchandising projects
  • Developed neon repair policy.

Marketing Coordinator

Molson Breweries U.S.A
01.1990 - 01.1994
  • Coordinated ordering, shipping, and warehousing of all retail promotional material to include generating purchase orders, verifying shipments from warehouses and communicated with field sales personnel on availability of new promotional merchandise
  • Selected Accomplishment;
  • Planned and executed sales incentive trips for up to 120 participants
  • Developed system of inventory controls to verify shortages in manufacturing, theft from warehouses and shipment errors.
  • Answered general marketing department inquiries by email, phone and mail.

Education

Accounting, Business Communications, Professional Development, Business Law -

Washington Business School
Vienna, VA

Skills

  • Technical Skills: Microsoft Word, Excel, PowerPoint, A
  • Customer Relations
  • Tech-savvy
  • Problem-Solving
  • Strong Work Ethic
  • Effective problem solving
  • Excellent Multitasking
  • Proactive attitude
  • Exceptional communication
  • Detail-oriented approach

Timeline

Concierge

Waltonwood Senior Living
04.2023 - Current

Election Official 2022

Virginia Department Of Elections
11.2022 - 11.2022

Swim Team Data Coordinator

Red Rocks Rockets Swim Team
01.2007 - 01.2009

Executive Assistant

Ericsson
01.1996 - 01.1997

Merchandising Supervisor

MOLSON BREWERIES U.S.A., INC
01.1994 - 01.1995

Marketing Coordinator

Molson Breweries U.S.A
01.1990 - 01.1994

Accounting, Business Communications, Professional Development, Business Law -

Washington Business School

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