Overview
Work History
Education
Skills
Related Experience
Awards
Volunteer
Timeline
Generic

Yhesly Cantos

Minneapolis,MN

Overview

4
4
years of professional experience

Work History

Concierge

Ecumen Abiitan Mill City
01.2024 - Current
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.

Election Judge

Minneapolis Electoral
11.2022 - 11.2023
  • Register voters and check them in
  • Organize equipment and direct voters to the correct seats
  • Distributed ballots to voters and answered questions concerning voting procedures
  • Collected necessary information from voters to determine the correct voting location and ballot

Food and Beverage Expert

Target
03.2023 - 09.2023
  • Maintained a clean and organized restaurant to comply with hygiene and health regulations
  • Provided guests with information about bakery items, specials, and promotions to provide quality service
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment
  • Memorized and executed drink recipes

Student Intern

Abbott Northwestern
08.2022 - 06.2023
  • Build personal relationships with guests to promote positive experiences
  • Transport people on wheelchairs
  • Interacted with the public to give directions, explain rules, and regulations and respond to inquiries
  • Maintained high customer satisfaction by working quickly and accurately

Student Intern

H.B Fuller
09.2021 - 06.2022
  • Provided SDS (Safety Data Sheets) to customers
  • Organize their data in Excel sheets, add or remove data
  • Reported back to the instructor to receive day-to-day tasks and responsibilities
  • Planned, prepared, and participated in weekly meetings and events
  • Gained operational knowledge and supported departmental needs.

Student Intern

Ecumen Abiitan Mill City
08.2019 - 03.2020
  • Used Epic to create training materials for new applications and software
  • Managed administrative logistics of event planning, booking, and Event Promotions
  • Addressed customer inquiries with timely and professional responses via phone, email, and in-person interactions
  • Offering friendly and efficient customer service, and handled challenging situations with ease
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human

Education

Bachelor of Science in Nursing -

University of St. Thomas
Saint Paul, MN
06.2027

High School diploma -

Cristo Rey Jesuit High School
06.2023

Skills

  • Bilingual (English & Spanish)
  • Technical proficiencies: Microsoft Word, Excel, PowerPoint, Outlook, Adobe, EPIC
  • Leadership
  • Customer service
  • Critical Thinking

Related Experience

Caregiver, Family Member June 2023- September 2023

  • Provide care to a family member injured hip down
  • Assis in daily activities including bathing, clothing and transportation
  • Supported tracking medications
  • Engage in recreational activities to support emotional, psychological, and spiritual wellbeing

Awards

  • Minnesota Platinum
  • Bilingual Seal

Volunteer

Sunday School teacher August 2020- Summer 2022

Habitat for Humanity September 2023- Present

Timeline

Concierge

Ecumen Abiitan Mill City
01.2024 - Current

Food and Beverage Expert

Target
03.2023 - 09.2023

Election Judge

Minneapolis Electoral
11.2022 - 11.2023

Student Intern

Abbott Northwestern
08.2022 - 06.2023

Student Intern

H.B Fuller
09.2021 - 06.2022

Student Intern

Ecumen Abiitan Mill City
08.2019 - 03.2020

Bachelor of Science in Nursing -

University of St. Thomas

High School diploma -

Cristo Rey Jesuit High School

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Yhesly Cantos