Yhesly Cantos
Minneapolis,MN
Overview
4
4
years of professional experience
Work History
Concierge
Ecumen Abiitan Mill City
01.2024 - Current
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Election Judge
Minneapolis Electoral
11.2022 - 11.2023
- Register voters and check them in
- Organize equipment and direct voters to the correct seats
- Distributed ballots to voters and answered questions concerning voting procedures
- Collected necessary information from voters to determine the correct voting location and ballot
Food and Beverage Expert
Target
03.2023 - 09.2023
- Maintained a clean and organized restaurant to comply with hygiene and health regulations
- Provided guests with information about bakery items, specials, and promotions to provide quality service
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment
- Memorized and executed drink recipes
Student Intern
Abbott Northwestern
08.2022 - 06.2023
- Build personal relationships with guests to promote positive experiences
- Transport people on wheelchairs
- Interacted with the public to give directions, explain rules, and regulations and respond to inquiries
- Maintained high customer satisfaction by working quickly and accurately
Student Intern
H.B Fuller
09.2021 - 06.2022
- Provided SDS (Safety Data Sheets) to customers
- Organize their data in Excel sheets, add or remove data
- Reported back to the instructor to receive day-to-day tasks and responsibilities
- Planned, prepared, and participated in weekly meetings and events
- Gained operational knowledge and supported departmental needs.
Student Intern
Ecumen Abiitan Mill City
08.2019 - 03.2020
- Used Epic to create training materials for new applications and software
- Managed administrative logistics of event planning, booking, and Event Promotions
- Addressed customer inquiries with timely and professional responses via phone, email, and in-person interactions
- Offering friendly and efficient customer service, and handled challenging situations with ease
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human
Education
Bachelor of Science in Nursing -
University of St. Thomas
Saint Paul, MN06.2027
High School diploma -
Cristo Rey Jesuit High School
06.2023
Skills
- Bilingual (English & Spanish)
- Technical proficiencies: Microsoft Word, Excel, PowerPoint, Outlook, Adobe, EPIC
- Leadership
- Customer service
- Critical Thinking
Related Experience
Caregiver, Family Member June 2023- September 2023
- Provide care to a family member injured hip down
- Assis in daily activities including bathing, clothing and transportation
- Supported tracking medications
- Engage in recreational activities to support emotional, psychological, and spiritual wellbeing
Awards
- Minnesota Platinum
- Bilingual Seal
Volunteer
Sunday School teacher August 2020- Summer 2022
Habitat for Humanity September 2023- Present
Timeline
Concierge
Ecumen Abiitan Mill City
01.2024 - Current
Food and Beverage Expert
Target
03.2023 - 09.2023
Election Judge
Minneapolis Electoral
11.2022 - 11.2023
Student Intern
Abbott Northwestern
08.2022 - 06.2023
Student Intern
H.B Fuller
09.2021 - 06.2022
Student Intern
Ecumen Abiitan Mill City
08.2019 - 03.2020
Bachelor of Science in Nursing -
University of St. Thomas
High School diploma -
Cristo Rey Jesuit High School