Detail-oriented professional with expertise in workforce optimization and staffing management. Proven ability to manage large scheduling volumes while ensuring accuracy and compliance with operational deadlines.
Facilitated workforce movement and staffing administration processes for a team of approximately 2200 employees.
Managed complete shift bidding operations to ensure seamless transition from bid creation to schedule implementation.
Oversaw bidding processes for two union groups and 22 distinct bid groups, ensuring accurate and efficient organization of schedules and bidding structures.
Facilitated comprehensive shift bidding process four times annually to optimize workforce allocation and meet operational needs.
Oversaw annual vacation bid process for all employees, ensuring compliance with company policies.
Organized and executed monthly shift bids to maintain operational continuity in the absence of vacationing staff.
Facilitated and coordinated administrative processes for employee separations and retirements.
Managed multiple staffing and workforce-management systems to organize, manipulate, convert, and upload scheduling information.
Utilized Microsoft Excel to enhance shift-bid development and ensure efficient data organization, conversion, and schedule preparation.
Oversaw intricate scheduling processes for extensive employee populations, ensuring precision and adherence to operational deadlines.
Serve as a Customer Service Manager, supporting customer service and station operations while balancing workforce and administrative responsibilities.
Embraced new systems and processes to effectively support station operations and meet dynamic needs.
Managed daily bar operations and supported overall restaurant operations in a fast-paced customer-service environment.
Managed daily bar operations, ensuring seamless service in a fast-paced customer-service environment.
Trained new employees on job responsibilities and operational procedures, enhancing overall team efficiency.
Progressed through multiple operational roles, including server, bartender, bookkeeper, trainer, and bar manager.
Delivered direct customer service while coordinating management and operational tasks to maintain service quality.
Demonstrated long-term reliability and versatility by taking on increasing responsibilities across multiple areas of the business.
Performed bookkeeping responsibilities and maintained accurate financial and operational records.