Janet James
Loudon,TN
Summary
Skilled Auto Sales Consultant with comprehensive background in automotive sales and consulting. Known for superior negotiation skills, customer service, and knowledge of auto industry trends. Previously boosted dealership revenue through strategic sales initiatives and nurturing long-term client relationships. Able to leverage consultative approach to maximize sales results while ensuring complete client satisfaction.
Outgoing automotive sales professional dedicated to continuous improvement in face of evolving markets, vehicles and customer buying preferences.
Overview
10
10
years of professional experience
Work History
Certified Auto Sales Consultant
Lenoir City Chrysler Dodge Jeep Ram
Lenoir City, Tennessee
11.2015 - 06.2024
- Responded to inquiries from potential customers via email and telephone.
- Offered customers with updated information on latest models, features and accessories by regularly attending sales training.
- Called and emailed leads to update on desired inventory, maintain interest and enhance sales.
- Generated monthly reports summarizing sales activities from previous month.
- Explained differences between models to clients, comparing and discussing capabilities
- Greeted customers to determine wants or needs.
- Consistently exceeded quotas by pursuing and closing sales.
- Scheduled automotive deliveries with vendors and customers.
- Followed up with customers to build long-term relationships and successful referrals.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
Store Associate
Chick-fil-A
Lenoir City, Tennessee
05.2014 - 09.2015
- Worked in kitchen doing prep for all foods and shifts. Learned cash register, dining room regimen and worked all shifts and all hours.
- Addressed customer questions and concerns regarding products and services.
- Processed sales transactions accurately and efficiently at the cash register.
- Assisted customers with product selection, pricing and availability.
Education
Bachelor of Science - Agriculture
University of Tennessee
Knoxville, TN05-1983
Skills
- Vehicle valuation
- Sales strategy development
- Follow-up strategies
- Sales target achievement
- Closing techniques
- Client needs assessment
- Upselling and cross selling
- Product knowledge expertise
- Trade-in assessment
- Cold calling
- Appointment setting
- Test drive facilitation
- Negotiation and sales strategy
- Pre-owned vehicles
- Professional demeanor
- Persuasion techniques
- Closing deals
- Competitive
- Verbal and written communication
- Friendly and enthusiastic
- Goal oriented
- Email and telephone etiquette
- Follow-up skills
- Lead follow up
- Customer relationship management
- Documentation and reportin
- Sales promotions
Accomplishments
Number one sales consultant for years 2020,2021 and 2022. Sold over 200 plus vehicles per year.
Consistently sold 15-20 vehicles per month. Most months being one of the top three sales consultants.
Chick Fil A assisted in opening the restaurant. Started in the kitchen as prep of all foods. Learned cash register and all the dining room regimen and protocols.
References
References available upon request.
Affiliations
- Attended all required training for certified sales consultant
- Attended local events to increase sales
- Lenoir City Kiwanis Club Member
Skills
- Vehicle preparation
- Friendly
- Warranty requirements
- Financing coordination
- Contract negotiation
- Verbal and written communication
- Email and telephone etiquette
- Persuasion techniques
- Upselling strategies
- Professional demeanor
- Registration requirements
- Friendly and enthusiastic
- Goal oriented
- Staff training
- Cold calling
- Closing techniques
Timeline
Certified Auto Sales Consultant
Lenoir City Chrysler Dodge Jeep Ram
11.2015 - 06.2024
Store Associate
Chick-fil-A
05.2014 - 09.2015
Bachelor of Science - Agriculture
University of Tennessee
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