Janet Joe
Summary
Articulate teaching professional with extensive academic experience and focus on positively contributing to department success. Proven skill in curriculum and course development. Dedicated to building morale and creativity among students. The knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries, and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures, and standards. Hardworking medical administrative professional offers great people skills, organized file management, and a deep understanding of patient protection. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
20
20
years of professional experience
Work History
College Instructor
Remington College - Lafayette Campus
Lafayette, LOUISIANA
11.2021 - Current
- Integrated technology into regular classroom use for student engagement and learning.
- Mentored and motivated students to increase class participation.
- Administered and graded tests and assignments to evaluate student performance and monitor progress.
- Contributed expertise to assist with departmental expansions and course changes.
- Delivered course lectures using modern technology to enhance student comprehension.
- Maintained students' attendance records, grades and reports in strict confidence.
- Structured assignments with clear goals and criteria for assessment.
- Maintained student engagement through creative subject delivery and learning activities.
Patient Access Specialist
Ochsner Lafayette General Medical Center
Lafayette, LOUISIANA
06.2013 - Current
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Applied HIPAA privacy and security regulations while handling patient information.
- Communicated financial obligations to patients and collected fees at time of service.
Lead Medical Office Assistant
University Medical Center
Lafayette, LOUISIANA
01.2008 - 06.2013
- Managed front office customer service, appointment management, billing, and administration tasks to streamline workflow.
- Ordered and maintained supply inventory for the medical office.
- Calculated overtime, vacation sick hours, and other categories of time.
- Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
- Anticipated potential payroll issues and questions to take proactive action and prevent the development of problems.
- Developed training materials and procedures or trained users in the proper use of hardware or software.
Unit Secretary
University Medical Center
Lafayette, LOUISIANA
06.2003 - 01.2008
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Transcribed doctors' orders, including medication and lab test requests.
Pharmacy Technician
University Medical Center
Lafayette, LOUISIANA
01.2003 - 06.2003
- Assisted pharmacist with clearing a high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products, and verified insurance benefits.
- Maintained pharmacological practices by checking drug inventory, stocking medications, and monitoring supplies.
Education
Master of Science - Master of Health Information Management
Purdue University Global
2550 Northwestern Ave Suite 110005.2023
Bachelor of Science - Health Information Management
Purdue University Global
2550 Northwestern Ave Suite 110007.2020
Skills
- Classroom Management
- Verbal and Written Communication
- Academic Publication
- Tutoring
- Financial Procedures Adherence
- Customer Service
- Problem-Solving
- Registration and Admissions
- Medical Software Applications
- Computer Skills
- Written and Verbal Communication
- Patient Database Management
- Medical Billing Protocol
Timeline
College Instructor
Remington College - Lafayette Campus
11.2021 - Current
Patient Access Specialist
Ochsner Lafayette General Medical Center
06.2013 - Current
Lead Medical Office Assistant
University Medical Center
01.2008 - 06.2013
Unit Secretary
University Medical Center
06.2003 - 01.2008
Pharmacy Technician
University Medical Center
01.2003 - 06.2003
Master of Science - Master of Health Information Management
Purdue University Global
Bachelor of Science - Health Information Management
Purdue University Global
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