Tyesha Burrell
New Iberia,LA
Summary
Skilled Pharmacy Technician with background in medical prescription assistance and customer service. Experience includes managing medication inventory, providing patient counseling, and assisting pharmacists with prescription fulfillment. Strong communication skills, knowledge of pharmacy law and ethics, ability to manage multiple tasks simultaneously highlight abilities. Previous roles have showcased commitment to patient care, efficiency improvement in workflow management, and fostering relationships with healthcare providers.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Remington College - Lafayette Campus
Lafayette, LA
03.2023 - 07.2024
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Managed filing of prescriptions, both electronically and manually.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Provided education materials about medications to patients upon request.
Customer Service Representative
Conduent HR Services
San Francisco, CA
01.2021 - 11.2023
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Implemented innovative methods for streamlining the customer service process.
- Resolved customer complaints promptly and efficiently.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Certified Nursing Assistant
river oaks nursing
Lafayette, LA
04.2018 - 01.2021
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
Education
High School Diploma -
Remington College
Lafayette, LA12-2024
High School Diploma -
Franklin Sr High
Franklin, LA05-2012
Skills
- Billing support
- Workflow Optimization
- Drug Inventory Control
- Drug Inventory Management
- Insurance Billing
- Medication Dispensing
Timeline
Pharmacy Technician
Remington College - Lafayette Campus
03.2023 - 07.2024
Customer Service Representative
Conduent HR Services
01.2021 - 11.2023
Certified Nursing Assistant
river oaks nursing
04.2018 - 01.2021
High School Diploma -
Remington College
High School Diploma -
Franklin Sr High
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