Janet Jones
Memphis,TN
Summary
Dynamic Case Manager Team Leader at the Department of Children Services, adept at enhancing family well-being through strategic resource allocation and comprehensive support services. Proven problem-solver with strong organizational skills, leading a team to improve performance and achieve impactful outcomes in case management. Excellent communicator committed to fostering professional growth.
Overview
12
12
years of professional experience
Work History
Case Manager Team Leader
Department Children Services
06.2013 - Current
- Supported case management processes by maintaining accurate documentation and records.
- Supervised a team of case managers, providing guidance and performance feedback to foster professional growth.
- Reduced caseloads by effectively allocating resources, enabling case managers to provide focused attention to each family.
- Lead regular team meetings for continuous improvement of case management strategies and techniques based on up-to-date research findings.
- Enhanced family well-being by implementing comprehensive case management services and support.
- Provided leadership, guidance and support to staff members.
Education
Master's Degree - Social Work
University of Memphis
Memphis, TN05-2018
Skills
- Problem-solving
- Performance tracking
- Team collaboration
- Verbal and written communication
- Excellent communication
- Organization and multitasking
Timeline
Case Manager Team Leader
Department Children Services
06.2013 - Current
Master's Degree - Social Work
University of Memphis
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