Janet Jordan
Richland Springs
Summary
Identified process improvement opportunities to enhance operational effectiveness and improve team productivity, Communicate with patients, build rapport and long-term relationships, 8+ years of experience as a Pharmacy Technician in a busy retail pharmacy, Followed HIPAA regulations to protect patient privacy and maintain confidentiality, Processed incoming and outgoing orders to maintain proper inventory levels
Overview
16
16
years of professional experience
Work History
Prior Authorization Specialist
Gainwell Technology
01.2023 - Current
- Reviewed and processed prior authorization requests for medical services, ensuring compliance with policies and regulations.
- Collaborated with healthcare providers to obtain necessary documentation for authorization approvals.
- Analyzed patient information and treatment plans to determine eligibility for coverage under insurance guidelines.
- Maintained accurate records of authorization requests and outcomes in electronic health record systems.
- Educated patients on the prior authorization process, addressing inquiries and providing support as needed.
- Trained new staff on prior authorization procedures, enhancing team efficiency and knowledge retention.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
Pharmacy technician
Baylor Scott and White
01.2023 - Current
- Developed strong customer service skills while providing medication information and services to customers
- Assisted in the preparation, packaging, and distribution of medications to patients
- Utilized knowledge of pharmaceutical calculations to accurately dispense medications
- Received and processed prescription orders, including entering accurate data into a computerized system
- Maintained accurate records of medications and patient information
- Followed all safety and health regulations while handling pharmaceuticals
- Collaborated with pharmacists on drug inventory and medication orders
- Restocked medications in an organized and efficient manner
Pharmacy technician
HEB
11.2019 - 04.2021
- Utilized pharmacy software systems to accurately fill prescriptions and process payments
- Maintained records of medications, dosages, and patient information
- Assisted pharmacists in dispensing medications and providing patient counseling
- Answered patient inquiries and provided medication education
- Processed insurance claims and payments
- Prepared and labeled medications for dispensing
- Followed safety protocol for handling medications and other hazardous materials
Senior Pharmacy technician
Walgreens
09.2015 - 11.2019
- Skilled in accurately filling and compounding prescriptions, as well as verifying insurance coverage
Manager
Whataburger
05.2009 - 09.2015
- Managed and directed daily operations of a team of 25 employees
- Developed and implemented strategies and processes to improve workflow efficiency and customer service
- Created and maintained budgets, monitored expenses, and prepared monthly financial reports
- Administered employee evaluations and provided ongoing feedback and guidance
- Maintained positive working relationships with customers, vendors, and other departments
- Monitored and enforced compliance with company policies and procedures
Education
Pharmacy Technician License - Pharmacy Technician
Blinn College
Brenham, TXSkills
- Communication skills
- Attention to detail
- Adaptability
- Time management
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Medication dispensing
- Patient confidentiality
- Insurance verification
- Pharmacy software proficiency
- Resolving customer issues
Timeline
Prior Authorization Specialist
Gainwell Technology
01.2023 - Current
Pharmacy technician
Baylor Scott and White
01.2023 - Current
Pharmacy technician
HEB
11.2019 - 04.2021
Senior Pharmacy technician
Walgreens
09.2015 - 11.2019
Manager
Whataburger
05.2009 - 09.2015
Pharmacy Technician License - Pharmacy Technician
Blinn College
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