Clinic Patient Represtitive
Janet Keller
Sulphur Springs Medical - Surgical Clinic
Sulphur Springs,TX
31
Years of experience
Organized and adaptable receptionist with a strong background in clerical support and patient service. Experienced in managing calls, data entry, filing, and calendar coordination while protecting confidential information. Focused on improving office efficiency and creating a welcoming patient experience.
Work History
Medical Surgical Receptionist
11 Years 3 Months- Greeted patients professionally, completed check-in procedures, and managed front-desk flow to support efficient operations.
- Scheduled patient appointments, coordinated follow-ups, and managed provider calendars to ensure efficient scheduling.
- Verified insurance details, collected demographic updates, and maintained accurate patient records.
- Greeted patients professionally, completed check-in procedures, and managed front-desk workflow to support efficient operations.
- Updated electronic health record forms and ensured safeguarding of confidential patient information.
- Managed billing workflows by collecting co-pays, explaining routine paperwork, and resolving front-office issues.
- Trained new reception staff on scheduling procedures, phone etiquette, and clinic communication standards.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Streamlined front desk operations by managed phone calls, email communications, and walk-in client workflow to improve efficiency.
- Responded to caller inquiries seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and the company.
- Scheduled appointments, coordinated provider calendars, and reduced patient wait-time confusion.
- Verified insurance information and updated patient records accurately in scheduling systems.
- Prepared new patient paperwork, consent forms, and visit documentation for clinical staff.
- Resolved front-desk issues promptly while preserving confidentiality and patient satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
Don Hicks Insurance
4 Years 1 Month- Demonstrated self-motivation by consistently meeting deadlines in various projects.
- Adapted quickly to changing demands in fast-paced work settings to ensure efficiency.
- Balanced teamwork and independent work to maximize productivity and project outcomes.
- Quickly learned new processes and adapted to changing environments to maintain productivity.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continuous improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma
Skills
Organizational skills
Telephone skills
Telephone etiquette
Verbal and written communication
Customer/Client relations
Customer and client relations
Medical terminology
Time management
Professional demeanor
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Surgical Receptionist
Sulphur Springs Medical - Surgical Clinic
02.2003 - 05.2014Read More
Don Hicks Insurance
Don Hicks
03.1983 - 04.1987Read More
Henrietta M High School
High School Diploma
Read More