Janet L. Marsden
Arlington,MA
Summary
Dynamic Director with comprehensive impact that oversees every facet of management and decision-making. Brings comprehensive knowledge of mental illness, intellectual disability, substance use and vulnerable populations to award optimal pathway to personal recovery pathways.
Offering engaging communication with expertise to improve relationships.
Overview
42
42
years of professional experience
Work History
Director of the Metro Boston Homeless Outreach
Commonwealth of Massachusetts - DMH
01.2019 - Current
- Supervise 7 direct reports
- Utilization Management of 4 DMH shelters and 7 Safe Haven Programs
- DMH Area Contract Monitor for the 4 largest Outreach and Engagement Contracts
- Assist with Discharge & Strategic Planning from State, Acute and Medical Facilities
- Point of Contact to support and assist Multiple Partners to strategize goal oriented recovery for marginalized and vulnerable populations assisting hundreds of individuals
- Led development and implementation of mental health policies and programs across Massachusetts.
- Managed cross-functional teams to enhance service delivery in community mental health initiatives.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Facilitate meetings with community partners from City, State and Vendor Agencies
- Enhanced Data Management to create benchmarks, goals and requested statistics
- Facilitate community trainings on homelessness and vulnerable populations
- Respond to crisis and risk needs from throughout the Metro Boston Area
- Participates in Difficult to Serve populations of homeless living in shelter or streets (mentally ill, elders, forensic, intellectual disabilities and youth)
- Responds to issues as requested from Area, Central and Executive Office.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Implemented process improvements to optimize resource allocation and operational efficiency.
- Directed cross-functional teams to enhance project delivery and align with strategic objectives.
Asst Dir of the Metro Boston Homeless Outreach
Commonwealth of Massachusetts - DMH
Boston, MA
01.1993 - 01.2019
- Supervision of 9 full time employees
- Monitor all admissions and discharges from Department of Mental Health facilities
- Release planning from correctional institutions, Bridgewater State Hospital and court order evaluations
- Problem solves regarding placement, hospital diversion and return to homelessness
- Oversaw budget management, ensuring resource allocation aligned with program priorities and operational efficiency.
- Respond to crisis from shelters, state, city officials, family members and concerned citizens
- Liaison with hospitals, shelters DMH staff and providers for needed services.
- Participates in all Census Rounds from State Hospital facilities
- Led strategic initiatives to enhance mental health services accessibility and community engagement.
- Developed and implemented training programs for staff to improve service delivery and client outcomes.
- Collaborated with stakeholders to align departmental goals with state mental health policies and regulations.
- Mentored team members, fostering professional growth and enhancing overall departmental performance.
- Coordinated schedules and meetings for senior management, ensuring optimal time management and resource allocation.
HSI- Metro Boston Homeless Outreach Team
Commonwealth Of Massachusetts-DMH
Boston, MA
01.1988 - 01.1993
- Coordinate services for homeless chronically mentally ill clients.
- Develop therapeutic relationships
- Crisis assessment and intervention
- Engage individuals in goals and return to recovery
- Advocate for client needs
- Liaison to mental health centers, hospitals, shelters and community-based services
- Maintain contact with clients, document progress, and develop service plans
- Coordinate inpatient discharges planning and placements
- Participate on Massachusetts Shelter Alliance Committee
- Provide street outreach to Downtown Crossing neighborhood
- Weekly and monthly statistics
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
Supported Living Coordinator
Eliot Community Mental Health Center
Concord, MA
01.1985 - 01.1988
- Management and administration for housing (SRO) facility for the chronically mentally ill
- Administrative oversight of a foster care program for adults with intellectual challenges
- Responsible for budgeting, public relations and client relations
- Responsible for budgeting, staff development, supervision and training
- Coordinated client intake processes to enhance service delivery efficiency.
- Developed and implemented training programs for staff to improve operational workflows.
- Streamlined documentation procedures, improving accuracy and compliance with regulatory standards.
Education
Bachelor of Science - Sociology
Fitchburg State University
Fitchburg, MA06-1985
Skills
- Organizational and Ethical leadership
- Risk Assessments
- Operational Oversight
- Client & Family Engagement
- Public relations
- Risk management
- Strategic planning and partnerships
- Organizational growth
- Policy development
- Stakeholder relations
- Staff Retention & Development
- Fiscal management
Timeline
Director of the Metro Boston Homeless Outreach
Commonwealth of Massachusetts - DMH
01.2019 - Current
Asst Dir of the Metro Boston Homeless Outreach
Commonwealth of Massachusetts - DMH
01.1993 - 01.2019
HSI- Metro Boston Homeless Outreach Team
Commonwealth Of Massachusetts-DMH
01.1988 - 01.1993
Supported Living Coordinator
Eliot Community Mental Health Center
01.1985 - 01.1988
Bachelor of Science - Sociology
Fitchburg State University