SANDRA OLSON
SECURE LIVING MANAGEMENT, LLC
Englewood,FL
17
years of professional experience
Experienced and results-driven social advocate with self-motivation; taking on leadership tasks in all roles, including but not limited to: executing, planning, presenting, and meeting with team leaders to implement programs assisting clients with life skills strategies.
Work History
Homeless Outreach Team Case Worker
7 Months- Monitored compliance with organizational policies during operations to uphold ethical standards and safety measures.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Improved team morale and productivity through effective communication and active listening skills.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Edited and proofread documents for accuracy and completeness.
- Edited documents to keep company materials free of grammar errors.
Payee Representative
4 Years 9 Months- Advocated for clients in financial management to ensure effective resource allocation
- Developed and implemented customized budgets for clients to achieve financial stability
- Maintained accurate accounting records to support compliance and reporting requirements
- Filed annual accounting reports with Social Security Administration
Case Manager III
1 Year 2 Months- Work with community partners and other team members to ensure the Veterans receive appropriate and high-quality care
- Developed training materials for staff on best practices in case management techniques.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Collaborated with community partners and team members to deliver appropriate, high-quality care to Veterans
- Completed home visits based on Veteran needs and agency guidelines
- Screen Veterans for HP and RRH services
- Facilitated client assessments to identify needs and develop personalized service plans.
- Coordinated resources and referrals to support clients in achieving self-sufficiency.
- Monitored client progress, adjusting strategies to ensure effective service delivery.
Homeless Outreach Team Case Manager
2 Years- Managed caseload of clients in short-term management program, ensuring effective support and follow-up
- Managed caseload of clients participating in a short-term management program
- Acted as an individual access point in the Oneby1 Coordinated Entry System
- Advocated for clients to access essential services, enhancing their ability to navigate daily challenges
- Evaluated clients’ progress by conducting routine meetings with client and staff to discuss goals/outcomes
- Assisted clients with housing options, coordinating with landlords to secure leases and facilitate stable living arrangements
Rehabilitation Specialist
2 Years- Collaborated with CCS Care Coordinators and other team members to ensure clients received appropriate and high-quality care, including referrals for services, ongoing monitoring, and service coordination.
- Conducted home visits and appropriate services as needed and in accordance with clients' Individual Recovery Plan (IRP).
- Served as payee representative for clients, managing their financial transactions and budget oversight. for clients to assist with budgeting and overall money management.
- Setting up a monthly budget plan to assist the clients to become more financially independent.
- Worked with Milwaukee County Housing Authority developing and implementing step by step policies and procedures for the My Home program for the CCS Care Coordination Team.
- Working with other agencies, assisting clients with obtaining documents.
- Bi-monthly home visits with clients to ensure policies are being followed and that needs are being met.
- Liaison between client and landlord or property management company.
- Following updating the verification of certification for all resident files, and in compliance with the rules and regulation of all federal, county, state, and Section 8 guidelines.
- Coordinated transportation for clients to facilitate attendance at medical and mental health appointments. for clients to and from appointments, including medical, mental health, groups, and housing.
- Maintain records of client contacts and complete ongoing documentation in an electronic record database.
- Attend and actively participate in departmental meetings and meetings with other service agencies.
- Advocated for community resources and services, enhancing access to rehabilitation support for patients in need.
- Empowered patients by teaching self-management techniques, promoting independence in daily activities.
- Conducted thorough assessments to determine appropriate treatment goals and interventions for each patient.
- Evaluated and screened patients to determine needs and provide necessary support.
Direct Care Worker
3 Years- Monitored medication, assisted with personal hygiene, and ensured adherence to Individual Service Plan (ISP) for developmentally disabled adults.
- Managed household tasks including cleaning, cooking, and provided errand and transportation assistance.
- Provided compassionate care and support to individuals with disabilities, enhancing quality of life.
- Assisted clients with daily living activities, promoting independence and dignity in personal care.
Group Home Supervisor
1 Year 2 Months- Assisted with development and implementation of Individual Support Plans and Behavior Plans, collaborating with psychiatrist, case managers, powers of attorney, and guardians.
- Managed residents’ bank accounts, maintained accurate journals, and acted as key liaison with fiduciaries to ensure financial oversight.
- Assisted in developing and implementing Individual Support Plans and Behavior Plans, collaborating with psychiatrist, case managers, and guardians to enhance resident care.
- Scheduled and documented medical appointments, ensuring follow-through and maintaining regular communication with health care providers and agency pharmacy.
- Provided account management and other assistance to adult family home residents with developmental disabilities
- Acquired groceries and supplies for residents' meals and supplies in accordance with the budget.
- Supervised daily operations, ensuring compliance with care standards and regulations.
- Developed individualized care plans, enhancing resident well-being and satisfaction.
- Implemented safety protocols, reducing incidents and promoting a secure environment.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Mentored and coached staff to improve performance and interactions with residents.
Direct Care Worker
2 Years- Supported sex offenders in adult living facility with personal hygiene, medication management, appointment scheduling, community engagement, meal preparation, and cleaning in alignment with state protocols.
- Documented service plans, treatment reports, and progress to ensure continuity of care and compliance with regulatory standards.
- Provided direct assistance with daily living activities, enhancing clients' quality of life.
- Monitored and documented clients' health and behavioral changes, ensuring timely interventions.
- Collaborated with healthcare professionals to develop individualized care plans for clients.
Education
Associate of Science - Human Services (MH Generalist)
Associate of Applied Science - General Education
Skills
Budgeting and finance
Financial literacy
Communication skills
Work planning
Organizational skills
Time management
Problem-solving
Decision-making
Teamwork and collaboration
Active listening
Relationship building
Task prioritization
Client documentation
Consistent attendance
Multitasking
Timeline
Homeless Outreach Team Case Worker
The Salvation Army
03.2026 - CurrentRead More
Case Manager III
St. Vincent de Paul CARES
09.2024 - 11.2025Read More
Payee Representative
SECURE LIVING MANAGEMENT, LLC
01.2022 - CurrentRead More
Homeless Outreach Team Case Manager
Salvation Army
01.2022 - 01.2024Read More
Rehabilitation Specialist
OUTREACH COMMUNITY HEALTH CENTERS
01.2018 - 01.2020Read More
Direct Care Worker
BROWN'S LIVING, LLC
01.2015 - 01.2018Read More
Group Home Supervisor
TOTAL CARE GROUP
09.2014 - 11.2015Read More
Direct Care Worker
VOLUNTEERS OF AMERICA
01.2010 - 01.2012Read More
ANTIOCH COMMUNITY HIGH SCHOOL
Associate of Applied Science from General Education
Read More
ELGIN COLLEGE - HONORS
Associate of Science from Human Services (MH Generalist)
Read More