Makenzie Bispham
Klamath Falls,OR
Summary
Dynamic Floor Manager at PartiesRMe with a proven track record in inventory management and customer relations. Expert in enhancing team performance and driving operational efficiency. Adept at budgeting and conflict resolution, fostering a collaborative environment that boosts employee morale and satisfaction. Committed to excellence and continuous improvement in all endeavors.
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Homeless Prevention Team Lead
Klamath and Lake Community Action Services
Klamath Falls, OR
11.2017 - Current
- Trained new team members by relaying information on organizational policies and processes, programmatic policies and procedures
- Tracked expenditures and develop budgets to ensure spending targets are met or exceeded.
- Promoted a positive work environment by fostering teamwork, open communication, and encouraged growth opportunities.
- Developed and implemented processes to increase efficiency and participant satisfaction.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to organizational values at all times.
- Coached team members in techniques and processes necessary to complete job tasks.
Floor Manager
PartiesRMe
Klamath Falls, OR
08.2016 - 04.2017
- Managed store inventory and stock levels to maintain availability of products
- Improved customer satisfaction by addressing and resolving concerns promptly.
- Oversaw supply restocking, area cleaning, and product organization.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Performed closing procedures daily by balancing cash drawers and reconciling credit card transactions.
Education
Diploma -
Bonanza High School
Bonanza, OR06.2013
Skills
- Employee management
- Customer relations
- POS systems
- Policy enforcement
- Operations management
- Performance improvements
- Scheduling and planning
- Team training and development
- Inventory management
- Conflict resolution
- Employee relations
- Budgeting and finance
- Department management
- Resource allocation
- Expense tracking
- Employee development
- Regulatory compliance
- Team building
- Operations administration
- Customer service
- Teamwork and collaboration
- Employee coaching and mentoring
Certification
Human Resources Certification
Mental Health First Aid Certification
HQS Certification
Timeline
Homeless Prevention Team Lead
Klamath and Lake Community Action Services
11.2017 - Current
Floor Manager
PartiesRMe
08.2016 - 04.2017
Diploma -
Bonanza High School