Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Maria Diaz

Dallas,Texas

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Team Lead

National Life Group
06.2019 - Current
  • Resolved escalated customer complaints or queries promptly and efficiently
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them
  • Trained new staff in relevant processes and procedures
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.


Contact Center Representative

National Life Group
08.2017 - 06.2019
  • Maintained a high level of professionalism when dealing with difficult customers
  • Provided accurate information about products and services to customers
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs

Insurance Agent

Freeway Insurance
01.2016 - 06.2017
  • Assessed customer risk levels and recommended appropriate coverage options
  • Provided customers with information regarding plan features, pricing, and availability
  • Educated customers on the importance of maintaining adequate insurance coverage

Education

Business Administration -

University of North Texas
12.2015

Sociology -

University of North Texas
08.2015

Skills

  • Teamwork
  • Employee management
  • Complaint resolution
  • Trend tracking
  • Performance Management
  • Product monitoring
  • Employee Engagement
  • Key performance indications
  • Performance Improvement
  • Performance monitoring

Certification

  • Change Management, Alison Empower Yourself, 08/01/24
  • Notary, American Association, 10/01/23

Languages

Spanish
Native or Bilingual

Timeline

Team Lead

National Life Group
06.2019 - Current

Contact Center Representative

National Life Group
08.2017 - 06.2019

Insurance Agent

Freeway Insurance
01.2016 - 06.2017

Business Administration -

University of North Texas

Sociology -

University of North Texas

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Maria Diaz