Avion Thomas
Inkster,MI
Summary
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Lead
Ford Motor Company
Ypsilanti, MI
01.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Call Center Representative
Harland Clarke
Livonia, MI
06.2021 - Current
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication 'scripts' when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
Team Lead
FedEX Ground
10.2019 - 12.2021
- Supervise employees working in a warehouse or a production unit
- Essential duties these professionals complete are hiring and training staff, monitoring employees' performance, ensuring high productivity levels, assigning tasks, and delivering constructive criticism
Rehabilitation Specialist
Special Tree Rehabilitation System
Romulus, MI
01.2019 - 12.2020
- Treating changes in the functional ability and lifestyle of people dealing with injury, disability, and chronic illness
- Educating patients and helping them with adjustments that support their health
- Supporting adaptive capabilities
- Promoting achievable independence
Direct Care Worker
Domus Vita
06.2016 - 05.2019
- Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan
- Allows and encourages residents to do as much of their own care as possible
- Serves meals to residents in the dining room or apartments and may assist in preparing meals following preplanned menus
- Encourages residents to eat a proper diet and take adequate fluids while respecting the resident's right to free choice and records and reports changes in resident's eating habits to the supervisor
- Assists residents with medication as defined in medication procedure; assists or supervises residents who self-administer medication; follows physician orders and state laws to administer medications to residents who cannot self-administer their medications; and exhibits understanding of and follows medication policies and procedures
Manager
McDonald's
Dearborn Heights, MI
06.2015 - 10.2018
- Maintains staff by recruiting, selecting, orienting, and training employees
- Ensures a safe, secure, and legal work environment
- Develops personal growth opportunities
- Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results
- Coaches, counsels, and disciplines employees
- Develops, coordinates, and enforces systems, policies, procedures, and productivity standards
- Establishes strategic goals by gathering pertinent business, financial, service, and operations information
Education
Trade In Office Administration - Customer Service
Vocational School
Detroit, MI06.2017
Diploma -
CLINTONDALE HIGHSCHOOL
06.2017
Skills
- Office Administration
- Communications
- Teamwork
- Multitask
- Inventory Management
- Scheduling
- Customer Service
- Food Safety
- Sales
- Retail sales
- Cold calling
- Upselling
- Recruiting
- Windows
- Communication skills
- Cash handling
- Medical office experience
- Organizational skills
- Warehouse Supervisor Experience
- Microsoft Powerpoint
- Assembly
- Home Care
- Technical support
- Outbound sales
- Marketing
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Workplace Safety
- Schedule Management
- Operations Management
- Production Monitoring
- Employee Evaluation
- Key Performance Indicators
- Problem-Solving
- Teamwork and Collaboration
- Team Supervision
- Team motivation
- Staff Training
Certification
- CPR Certification, 01/17, Present
- OSHA 10, 01/17, Present
- CNA
- First Aid Certification
- ServSafe Food Handler Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Team Lead
Ford Motor Company
01.2022 - Current
Call Center Representative
Harland Clarke
06.2021 - Current
Team Lead
FedEX Ground
10.2019 - 12.2021
Rehabilitation Specialist
Special Tree Rehabilitation System
01.2019 - 12.2020
Direct Care Worker
Domus Vita
06.2016 - 05.2019
Manager
McDonald's
06.2015 - 10.2018
Trade In Office Administration - Customer Service
Vocational School
Diploma -
CLINTONDALE HIGHSCHOOL