Marah Cook
Charlotte,NC
Summary
Dependable and people-focused professional with experience in operations, administration, customer service, and team leadership. Promoted into a leadership role through consistent performance, initiative, and a commitment to supporting both customers and coworkers. Known for building strong relationships, staying organized in fast-paced environments, and leading by example. Brings a collaborative leadership style, strong communication skills, and a hands-on approach to solving problems while helping teams succeed.
Overview
6
6
years of professional experience
Work History
Team Lead
UPS
Charlotte, NC
06.2024 - Current
- Promoted to Team Lead after consistently demonstrating initiative, leadership, and a strong commitment to operational success.
- Lead daily operations for a team of three employees, ensuring assignments are completed accurately, efficiently, and on schedule.
- Analyze SLA, Will Call, and In Transit reports to identify trends, resolve issues proactively, and support daily performance goals.
- Monitor service-level performance and work with the team to ensure operational expectations are consistently met.
- Communicate directly with customers to resolve concerns, answer questions, and deliver a positive customer experience.
- Trained and mentored employees, providing hands-on guidance and ongoing support throughout their onboarding process.
- Coordinate daily priorities between management and team members to keep operations running smoothly.
- Step in wherever needed to remove obstacles, solve problems, and support the success of the team.
Cheerleading Coach
i9 Sports
Charlotte, NC
09.2023 - Current
- Coach and mentor young athletes while promoting confidence, teamwork, discipline, and accountability.
- Plan organized practices that encourage skill development and individual growth.
- Build positive relationships with athletes, parents, and fellow coaches through consistent communication.
- Foster an encouraging environment where every athlete feels supported and motivated to succeed.
Print Room/ Operational Associate
Prodigi
Charlotte, NC
08.2022 - 11.2022
- Coordinated daily print production to ensure customer orders were completed accurately and on schedule.
- Managed production workflow while operating specialized Zünd CNC cutting equipment.
- Performed quality inspections throughout the production process to maintain company standards.
- Trained new employees on equipment operation, safety procedures, and production expectations.
- Collaborated with production and shipping teams to improve workflow efficiency and meet daily deadlines.
- Maintained an organized, safe, and productive work environment.
Secretary / Personal Assistant to Owner
Perfect Trucking
Charlotte, NC
10.2020 - 12.2021
- Managed calendars, scheduling, correspondence, and day-to-day administrative responsibilities.
- Organized confidential business records and maintained accurate documentation.
- Coordinated communication between leadership, employees, and clients.
- Assisted with office organization and administrative projects that improved daily operations.
- Supported executive leadership by anticipating needs, managing priorities, and maintaining organization.
Education
High School Diploma -
Boiling Springs High School
Boiling Springs, South Carolina05.2022
Skills
- Leadership & Management
- Team Leadership
- Employee Coaching & Development
- Staff Training & Onboarding
- Task Delegation
- Performance Monitoring
- Operations & Administration
- Office Administration
- Workflow Coordination
- SLA Reporting & Analysis
- Scheduling & Documentation
- Records Management
- Process Improvement
- Customer Experience
- Customer Service
- Conflict Resolution
- Relationship Building
- Professional Communication
- Cross-Functional Collaboration
- Technical Skills
- Microsoft Office Suite
- Google Workspace
- Data Entry
- Administrative Systems
- Team motivation
- Verbal and written communication
- Team collaboration
- Safety awareness
PROFESSIONAL HIGHLIGHTS
- Promoted from Front Office Administrator to Team Lead at UPS based on performance, leadership, and reliability.
- Lead daily operations for a team of three employees while ensuring productivity, accuracy, and service expectations are met.
- Analyze SLA, Will Call, and In Transit reports to identify operational issues, monitor performance, and support daily business goals.
- Train and mentor new employees through hands-on coaching, creating a positive and supportive learning environment.
- Recognized for building strong customer relationships by taking a proactive approach to communication and problem-solving.
Timeline
Team Lead
UPS
06.2024 - Current
Cheerleading Coach
i9 Sports
09.2023 - Current
Print Room/ Operational Associate
Prodigi
08.2022 - 11.2022
Secretary / Personal Assistant to Owner
Perfect Trucking
10.2020 - 12.2021
High School Diploma -
Boiling Springs High School