Janet L. Peters
IT Senior Systems Analyst
Colorado Springs,CO
Summary
Experienced in IT management, business systems analysis, quality assurance/test management, project management, and systems integration.
Skilled in managing projects from initiation to completion, encompassing mainframe, UI, internet, and infrastructure projects
that align with market-driven demands.
Delivers impactful solutions that enhance system efficiency and drive business growth.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Sr Systems Analyst
Progressive Insurance
03.2019 - Current
- Commercial Lines Small Business Insurance (SBI) Business Owner Policy -BOP Operations analyst responsible for Service, Problem, and Incident Management for all aspects of the BOP application.
- Problem Coordinator and Incident manager responsible for Tier 2 problem investigation and bug triage. Tasks include: research, testing, documentation, and prioritization of bugs and incidents for BOP UI, and BOP/BQX back end.
- Execute sql queries against the Property IT and Cleveland BOP Databases to troubleshoot issues and determine the business impact (BIS) score for BOP and BQX bugs. and incidents submitted through ADO and Remedy.
- Uphold enterprise standards for the documentation and reporting of incident and problem data for the Commercial Lines Quality Score Card.
- Act as a liaison between BOP Development Teams, Underwriting, Service, CCFM, Recovery, BOP Executive Management and various external teams to research requirements, resolve system issues and provide training.
- Coordinate daily policy payment schedule updates with Service SME's and Developers and research associated billing issues.
- Mentor and onboard new analysts to the team.
- Represent BOP for IMT high and critical issues, communicate status to Business and IT teams and coordinate on-call assistance as needed.
- Assist with BOP testing for Disaster Recovery planned and unplanned events.
- Served as an Agile Analyst, Product Owner, Scrum Master and Business Analyst for multiple BOP Operations teams (Ops, Data and Reporting and Automation).
- SBI BOP Lean Ambassador 2023 - 2024.
- Member of the Planning Committee for the 2024 ITCL Agility Summit.
Senior Business Analyst/ Test Lead
Vision Technology Services/BG Staffing
06.2017 - 03.2018
- Company Overview: Consultant at T Rowe Price
- Functional Test Lead and Test Analyst for T Rowe Price Non-Qualified (deferred compensation) retirement plan platform upgrades
- Lead analyst for functional testing effort spanning a recordkeeping system, participant and enrollment websites
- Documented system and acceptance test plans, executed test cases and provided recommendation for defect resolution.
- Project liaison and coordinator of test efforts with T Rowe Price's external vendors
- Maintained testing metrics, produced complex process flows, risk assessments and business and systems requirements
- Administered, and maintained Application Lifecycle Management (ALM) project test plan, test lab and defect repositories
Senior Business Systems Analyst
Precision Systems
06.2018 - 03.2019
- Company Overview: Consultant at Progressive Insurance / ERO
- Responsible for elicitation of detailed business and technical requirements for Progressive Commercial Lines, SBI projects
- Documented product and process flows, product breakdown, high level and detailed requirements
- Utilized Gherkin (Given/When/Then) to define acceptance criteria
- Conducted Gateway reviews and Requirements Sync's to finalize and approve requirements
- Utilized Progressive's System Development Lifecycle (SDLC), Product Based Planning, System Development Methodology (SDM) and Agile iterative development processes
Senior Business Systems Analyst
TEK Systems
09.2016 - 06.2017
- Company Overview: Consultant at Progressive Insurance/ETS
- Responsible for product based planning for Progressive Insurance ETS Infrastructure projects
- Created product flow, process flow, and product breakdown documentation for each assigned project
- Gathered high level, detailed, functional, non-functional, integration and user experience requirements
- Collaborated with Quality Assurance staff to identify and document requirements traceability
- Participated in 'Proof of Concept' initiatives to determine if projects were viable and cost effective for the business
Education
Bachelor of Arts - Education
Shepherd College
Shepherdstown, WV 08.1980 - 05.1984
Skills
- Small Business, Auto, Health and Life Insurance expertise
- Team Facilitator
System testing
Functional specifications
Business process modeling
Application integration
System analysis
End user support
Application support
Business process analysis
Continuous improvement
Quality assurance
Development Methodologies
- Agile/Scrum
- System Development Methodology (SDM)
- Product Based Planning
- Rapid Application Development (RAD)
- Waterfall
- System Development Lifecycle SDLC
Certification
Certified Product Owner, Certified Scrum Master
Timeline
Sr Systems Analyst
Progressive Insurance
03.2019 - Current
Senior Business Systems Analyst
Precision Systems
06.2018 - 03.2019
Senior Business Analyst/ Test Lead
Vision Technology Services/BG Staffing
06.2017 - 03.2018
Senior Business Systems Analyst
TEK Systems
09.2016 - 06.2017
Bachelor of Arts - Education
Shepherd College
08.1980 - 05.1984
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