JANET MALDONADO
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
City Carrier Assistant
United States Post Office
Queens, NY
11.2023 - 03.2024
- Sort, lift and push moderate to heavy loads of mail and packages to prepare for delivery
- Deliver mail along your assigned route
- Pick up or collect mail from customers
- Collect postage due for charge on delivery or other services
- Work indoors and outdoors in all weather: rain, snow, cold and heat
Customer Service Associate
Global Contact Service
Hybrid
02.2020 - 02.2023
- Responsible for efficiently and in a high quality customer service oriented manner receiving calls from customers on behalf of the New York City Transit Authority’s (NYCTA) Paratransit Services Team.
- Meet GCS and client expectations while processing both reservations requests for Paratransit Customers along with providing travel assistance services to assist with requests such as estimated vehicle time of arrival, travel itinerary change requests, travel cancellations, alternate travel authorizations/accommodations and other defined customer care transactions.
Customer Service Specialist
Avondale Care Group
05.2018 - 01.2020
- personalized dimension to senior care in the home as well as individualized support for clients living in Senior Residences.
- help navigate the complexities of Medicare, Medicaid or Private Insurances and make sure you are receiving the best coverage available.
Paralegal Assistant
Law office of Trico and Trico
, NY
03.2016 - 11.2018
- Performed data entry into computer systems to update client profiles or track status of case activities.
- Reviewed and organized documents related to personal injury cases.
- Updated client information in firm's database system ensuring accuracy of data entry.
- Scheduled appointments with clients or witnesses for attorney interviews.
Education
High school diploma -
Metropolitan Diploma Plus High School
Skills
- Problem solving
- Operating within a team
- Zendesk
- Salesforce
- Microsoft Teams
- Microsoft Office
- Google Meet
- Customer Relationship Management
- CRM software
- Deadline Management
Timeline
City Carrier Assistant
United States Post Office
11.2023 - 03.2024
Customer Service Associate
Global Contact Service
02.2020 - 02.2023
Customer Service Specialist
Avondale Care Group
05.2018 - 01.2020
Paralegal Assistant
Law office of Trico and Trico
03.2016 - 11.2018
High school diploma -
Metropolitan Diploma Plus High School