Chyna Blakeney
Warren
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
City Carrier Assistant
USPS
09.2024 - Current
- Sorted and organized mail for efficient delivery routes.
- Ensured timely and accurate delivery of packages to residential and commercial addresses.
- Assisted in maintaining inventory of postal supplies for operational efficiency.
- Communicated effectively with customers to resolve inquiries and provide service updates.
Customer Service Representative
Delta Dental
09.2023 - 09.2024
- Provided support to external customers by resolving difficult claims, inquiries, grievances and appeals to ensure accurate benefits administration delegation.
Service Consultant Associate
Progressive
08.2022 - 09.2023
- Answer questions about policy coverage and rate changes, add/delete vehicles and drivers, process renewals, cancellations, reinstatements, and payments, educate and upsell for potential additional insurance products including renters and homeowners.
Customer Service Representative
BCBSM
07.2021 - 08.2022
- Assist member and providers with benefit and claim questions. Respond to written inquiries from providers.
Call Center Representative
Mendelson Kornblum Orthopedics
01.2019 - 03.2021
- Preform new patient registrations, schedule and confirm patient appointments, verify insurance coverage, receive and route messages and documents to staff and maintained physician schedules.
Call Center Advocate
Henry Ford Health System
12.2016 - 01.2019
- Preform new patient registrations, respond to telephone inquiries from patients, schedule patient appointments, update registration and insurance information, followed established protocols for prescription request.
Coach Operator
SMART
06.2015 - 11.2016
- Operating a motor coach transporting passengers in a safe manner.
City Carrier
USPS
10.2013 - 04.2015
- Handling and sorting mail, delivering mail and parcels to homes and businesses.
Education
High School Diploma -
Redford High School
01.2007
Skills
- Time management
- Organizational Skills
- Problem Solving
- Adaptability
- Leadership Skills
- Attention to Details
Timeline
City Carrier Assistant
USPS
09.2024 - Current
Customer Service Representative
Delta Dental
09.2023 - 09.2024
Service Consultant Associate
Progressive
08.2022 - 09.2023
Customer Service Representative
BCBSM
07.2021 - 08.2022
Call Center Representative
Mendelson Kornblum Orthopedics
01.2019 - 03.2021
Call Center Advocate
Henry Ford Health System
12.2016 - 01.2019
Coach Operator
SMART
06.2015 - 11.2016
City Carrier
USPS
10.2013 - 04.2015
High School Diploma -
Redford High School