William Figueroa
New York,NY
Summary
Service-oriented driver with 10+ years of experience delivering service to customers. Intelligent, fast learner quickly memorizes delivery areas, finds destinations and explains latest product information. Excellent time management skills to deliver product and service on time.
Overview
24
24
years of professional experience
Work History
City Carrier Assistant
United States Postal Service
12.2023 - Current
- Deliver mail for the US Postal Service as a driver on a dedicated route
- Safely load and unload mail according to size of load and content description
- Ensure mail is properly secured prior to movement
- Maintain cleanliness and organization over vehicle to meet company standards
- Inspect the truck for defects and safe operating condition before, during and after trips
- Deliver and collect mail on foot or by vehicle under varying road and weather conditions
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Utilize portable scanners to mark items delivered to residences and business, keeping records current and accurate
- Required to work efficiently, accurately, and independently over the course of the entire day.
- Adhere to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Improved customer satisfaction by promptly responding to inquiries and addressing concerns related to postal services.
- Developed strong client relationships, resulting in repeat business and long-term partnerships.
Self Employed
Professional Barber
01.2000 - Current
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences
- Consistently received positive performance reviews from guests
- Answered incoming telephone calls and scheduled appointments for clients
- Managed business customer service, responding to requests and concerns promptly
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
- Contributed to a positive workplace culture by fostering teamwork, communication, and professionalism among colleagues.
- Maintained master calendar of appointments and employee shifts
- Counted and documented opening and closing cash amounts daily.
Instacart Shopper
Instacart Shoppers
11.2022 - Current
- Noted customer special requests, preferences, and favorite products in CRM to enhance service and build brand loyalty
- Worked productively with customers to meet order requirements and service expectations while maintaining proper refrigeration for perishable products
- Consistently met deadlines and quality goals for accuracy and timeliness
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes
- Drove to designated locations, unloaded deliveries, and distributed items as instructed
- Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
- Communicated with vendors to stay informed of new products and stock availability
- Fielded customer complaints and facilitated negotiations, resolving issues, and reaching mutual conclusions.
- Balanced multiple priorities effectively in fast-paced environments without compromising quality or timeliness of service.
Uber Driver
Uber
03.2018 - Current
- Assisted mobile app users with closing out rideshare
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides
- Excellent communication skills, both verbal and written.
- Used GPS to determine the fastest route to destinations to save riders money and maximize availability
- Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
Education
GED -
GED NEW YORK
Skills
- Customer service
- Communication skills
- Time management
- Leadership
- Account Management
- Strong understanding of DOT, OSHA, state, and company safety regulations and requirements
- Experience driving box truck
- Valid driver's license in compliance with state/federal requirements
- Ability to work efficiently in a fast-paced environment under time constraints
- Proficient in operating forklifts and power jacks
- Upselling strategies
- Route Planning
Timeline
City Carrier Assistant
United States Postal Service
12.2023 - Current
Instacart Shopper
Instacart Shoppers
11.2022 - Current
Uber Driver
Uber
03.2018 - Current
Self Employed
Professional Barber
01.2000 - Current
GED -
GED NEW YORK
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