Janet Martinez
Los Angeles,United States
Summary
Seeking an entry position with a company that offers opportunity for growth and advancement for a hard worker.
Overview
9
9
years of professional experience
Work History
Patient Care Specialist/ in Person and Remote
Evolution Physical Therapy
09.2021 - Current
- Reduced patient wait times by efficiently managing schedules and appointments.
- Maintained a clean, safe, and organized environment for patients by diligently adhering to infection control protocols and properly disposing of hazardous materials.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
Medical Assistant
Los Angeles Center For Ear, Nose, Throat And Allergy
11.2018 - 03.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Managed approximately 30 incoming calls, emails and faxes per day.
Customer Service Cashier
Macys Department Store
11.2015 - 12.2015
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
Education
Associates - Correctional Science
Los Angeles Trade Technical College
Los Angeles, CA06.2017
Associate Degree - Medical Assistant
CBD College
Los Angeles, CA06.2019
High School Diploma -
Maxine Water Employment Preparation Center
Los Angeles, CA06.2013
Skills
- Bilingual-Spanish
- Excellent customer service
- Well organized
- Answer phone calls and transfer to right department
- Stocking supplies
- Ability to work work with others
- Cash Handling
Timeline
Patient Care Specialist/ in Person and Remote
Evolution Physical Therapy
09.2021 - Current
Medical Assistant
Los Angeles Center For Ear, Nose, Throat And Allergy
11.2018 - 03.2020
Customer Service Cashier
Macys Department Store
11.2015 - 12.2015
Associates - Correctional Science
Los Angeles Trade Technical College
Associate Degree - Medical Assistant
CBD College
High School Diploma -
Maxine Water Employment Preparation Center
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