Janet Martinez
El Paso,TX
Summary
I Janet Martinez consider myself advanced in Customer Service as i have worked in that field as a call center representative for over 15 years in my experience.
Overview
19
19
years of professional experience
Work History
Customer Service Interpreter
Language Line
08.2011 - 11.2023
- Supported business growth by effectively facilitating communication for diverse clientele across multiple industries.
- Increased customer loyalty by consistently delivering high-quality interpretation services in a professional manner.
- Promoted positive company image by maintaining confidentiality and adhering to ethical standards while interpreting sensitive information.
- Exceeded performance metrics by consistently delivering exceptional interpretation services in high-pressure situations.
Customer Service Representative
Dish Network Corp
03.2005 - 04.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
GED -
El Paso Community College
El Paso, TX02.2003
Skills
- Fast Learner
- Bilingual
- Problem solver
- Work well under pressure/stress
- Ability to work in a team and/or alone
Timeline
Customer Service Interpreter
Language Line
08.2011 - 11.2023
Customer Service Representative
Dish Network Corp
03.2005 - 04.2011
GED -
El Paso Community College
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