Janet Maze
Columbia,MO
Summary
Operations specialist with strong focus on team collaboration and achieving results. Skilled in training to the Oasis model emphasizing policy adherence, logistics coordination, and customer service. Known for reliability and adaptability in dynamic environments. Adept at streamlining operations and enhancing efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Representative
Oasis Senior Advisors Franchise System
07.2018 - Current
- Assist in the training and onboarding process for new franchise owners, franchise managers, and new employees.
- Daily support for franchise owners, managers, and employees via support ticket system, phone calls and email communication.
- Support franchise system inquiries with concerns and grievances following appropriate channels and chain of command.
- Support Executive Leadership with new initiatives and processes associated with roll out.
- Support the franchise system with National Community Partner agreements and relationships.
- Work with colleagues on a daily basis to provide the system support resolutions.
- Identify ongoing needs to best support the franchise network and implement solution based support.
Owner of Oasis Senior Advisors Fort Myers
Self Employed Services
11.2016 - 05.2018
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Consulted with customers to assess needs and propose optimal senior living and service referrals and solutions
- Coordinated field day for new franchise owners entering the system on behalf of the Oasis Corporate office.
RN-Case Manager/Supervisor
Hope Healthcare Services
04.2008 - 10.2016
- Enhanced Hospice patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines as applicable with Medicare Guidelines.
- Supported families considering enrollment in Hospice Services through the completion of services.
- Provided emotional and clinical support to patients and families coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Evaluated patient histories, complaints, and current symptoms.
- Educated patients and caregivers on healthcare protocols and processes.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Trained new hires nurses and members of the interdisciplinary care team.
RN-Labor and Delivery Unit
St. Lukes East
03.2007 - 03.2008
- Educated patients on antepartum, labor and delivery, and postpartum expectations as well as self-care techniques, promoting optimal health and outcomes.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated discharge planning efforts with social workers, case managers, and other multidisciplinary team members for smooth transitions posthospitalization.
Education
Associate of Science - Nursing
Columbia College
Columbia, MOBachelor of Science - Health And Exercise Science
Truman State University
Kirksville, MOSkills
- Customer Service
- Teamwork and Collaboration
- Relationship Building
- Active Listening
- Conflict Resolution
Certification
Certified Senior Advisor
Timeline
Operations Representative
Oasis Senior Advisors Franchise System
07.2018 - Current
Owner of Oasis Senior Advisors Fort Myers
Self Employed Services
11.2016 - 05.2018
RN-Case Manager/Supervisor
Hope Healthcare Services
04.2008 - 10.2016
RN-Labor and Delivery Unit
St. Lukes East
03.2007 - 03.2008
Certified Senior Advisor
Associate of Science - Nursing
Columbia College
Bachelor of Science - Health And Exercise Science
Truman State University
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